Ruksana J. Latif
Houston,TX
Summary
Dynamic professional with a strong background in business management and customer relationship management. Proven ability to coordinate efficient dispatch operations and resolve issues effectively, contributing to enhanced service quality and operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator
Transeguro Group
Houston, TX
02.2025 - 10.2025
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communication between drivers and warehouse staff for efficient routing.
- Utilized dispatch software to track shipments and update delivery statuses.
- Maintained accurate records of shipments, deliveries, and vehicle assignments.
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction.
Owner/Operator
Watertree Memorial
Houston, Texas
09.2018 - 05.2025
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with health and safety regulations in all operations.
- Conducted regular inventory checks to maintain necessary supplies on hand.
- Developed relationships with local vendors for service supplies and logistics.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
House Mother
HOME
Houston, Texas
04.2012 - 09.2018
- Supervised daily activities and routines for children in residential care.
- Coordinated educational and recreational activities for skill development.
- Maintained a safe and nurturing environment for all residents.
- Assisted in meal planning and preparation for dietary needs.
Education
BBA - Business Administration
Texas State University
San Marcos, Texas, TX05-2009
High School Diploma -
Hastings High School
Houston, TX05-1996
Skills
- Customer complaint resolution
- Customer relationship management
- Financial monitoring
- Business management
- Problem solving
- Team leadership
- Effective communication
- Operational efficiency
- Software familiarity
- Self motivation
Languages
Spanish
Full Professional
Certification
LOAN ORIGINATOR
Timeline
Dispatcher Coordinator
Transeguro Group
02.2025 - 10.2025
Owner/Operator
Watertree Memorial
09.2018 - 05.2025
House Mother
HOME
04.2012 - 09.2018
BBA - Business Administration
Texas State University
High School Diploma -
Hastings High School