Summary
Overview
Work History
Education
Skills
Timeline
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Rumyana Wicker

Boca Raton

Summary

Proven track record in enhancing customer experiences and sales at Flanigan's Seafood Bar and Grill, leveraging exceptional customer service and POS operation skills. Excelled in multitasking and team collaboration, securing over 10 employee of the month awards and boosting promotional sales by 50%. Demonstrates a strong work ethic and problem-solving abilities, ensuring guest satisfaction and loyalty.

Overview

24
24
years of professional experience

Work History

Server

Flanigan's Seafood Bar and Grill
03.2003 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Learnt up to date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners leading to a reduction in inventory waste.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed orders and accompanying financial transactions using digital POS system.
  • Developed repeat business by establishing close and lasting relationships with customers
  • Received employee of the month over 10 times; Won drink promotional sales contest 50+ times

Cocktail Server

Sea Escape Casino Ship
09.2000 - 07.2002
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Kiril Halachev
Varna, Bulgaria

Skills

Strong Work Ethic

Exceptional customer service

Reliable and Responsible

Multitasking Abilities

Team Player

Point of sale operation

Foreign language proficiency

Problem-Solving

Excellent Communication

Transactions and Cash Handling

Food and Beverage Upselling

Timeline

Server

Flanigan's Seafood Bar and Grill
03.2003 - Current

Cocktail Server

Sea Escape Casino Ship
09.2000 - 07.2002

High School Diploma -

Kiril Halachev

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Rumyana Wicker