Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Quote
Work Preference
Software
Timeline
Generic
Andy Ford

Andy Ford

Systems Engineer / Systems Administrator
Belleville,MI

Summary

Dynamic IT infrastructure professional with a proven track record of driving results. Highly skilled in managing complex systems, optimizing network performance, and ensuring cybersecurity compliance. Recognized for strong focus on team collaboration and ability to adapt to changing needs. Known for delivering consistently high-quality solutions. Proficient in troubleshooting, system administration, and implementing innovative technologies. Extensive experience in on-premise, hybrid, and cloud environments across various industries including automotive manufacturing, healthcare, and food retail service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Engineer L4

AF1 PC Repair
01.2020 - Current
  • - Provide remote support to 50+ clients.
  • - Provide on-site support to 50+ clients.
  • - Provide on-site support to 6 local businesses.
  • - Troubleshoot POS systems and ATMs for business.
  • - Break-fix support for Servers and Data Centers.
  • - Break fix support for laptop and desktop systems.
  • - Corporate VOIP telephone installation and support.
  • - Corporate Database backup and recovery.
  • - Configure RAID systems and disaster recovery solutions.
  • - Data recovery for personal PC and Macintosh systems.
  • - Consultation Services.

IT Engineer L4

Bosch Automotive Steering (Contract)
09.2018 - 01.2020
  • - Assisted the IT Manager in coordinating and maintaining the complete IT procedures and systems and ensures the efficient deployment of Information Technology.
  • - Resolved routine questions and problems, and referred more complex issues to higher levels.
  • - Ensured that all IT service requests are routed according to the IT policies, and answered in a timely manner.
  • - Maintained hardware and software on all workstations.
  • - Maintained software deployment systems.
  • - Maintained hardware and software audit systems.
  • - Maintained printers (laser, ink jet, barcode, etc.), document scanners, copiers, fax machines, toner.
  • - Maintained IT supplies and storage rooms.
  • - Purchased IT hardware and software.
  • - Supervised IT good disposal according to company and environmental procedures.
  • - Assisted other departments in maintaining non-office hardware and software by helping design clear installation, upgrade, troubleshooting, and backup procedures.
  • - Maintained cell phone fleet.
  • - Helped users on how to use computers, Microsoft Windows operating systems, and standard office applications such as, but not limited to, Microsoft Office and CAD systems support.
  • - Maintained CAD hardware and software.
  • - Contacted and supervised third-party help when needed.
  • - Maintained SAP users and requested access roles (IDM coordinator).
  • - Maintained portion of the IT support matrix.
  • - Maintained portion of the IT forms and documents.

HPE Desktop Support L2

Blue Cross Blue Shield of Michigan (Contract)
11.2016 - 06.2018
  • - Break Fix support for Elitebook 820, Elitebook 840, Revolve 810 laptops.
  • - Break Fix support for Dell 9020 and HP Elite 8100 SFF Desktops.
  • - Break Fix support for HP Laser Jet Enterprise MFP 630 - 880z Printers.
  • - VMWare and Hyper-V Virtual Desktop Interface Support.
  • - Wyse Thin Client Support.
  • - HP Thin Client Support.
  • - Cisco Support for IP Desk Phones.
  • - Application support for all Blue Cross Applications.
  • - SQL 2012 / RDBMS Support / Configuration.
  • - SCCM Configuration Manager 2012 Administration.
  • - Networking / Cisco Mobile Any Connect VPN Support.
  • - Cisco IP Communicator Softphone / Skype for Business 2016 Support.
  • - Win 7 / 8.1 / 10 Support as well as Mac OSX Maverick and Yosemite support.
  • - Active Directory / MS Outlook 2007 - 2016 / Office 365.
  • - Exchange Server Enterprise 2016 Support.
  • - Returns / RMA / Warranty Status for all HP products.

Pulse Care Associate L3

Domino's Pizza Enterprises Limited
10.2015 - 01.2016
  • - Diagnosed and resolved routine technical problems via remote means.
  • - Performed installations of Lenovo Think Servers, Epson, Zebra, ELO equipment.
  • - Includes proprietary software, as well as, hardware and peripheral equipment.
  • - Followed up with customers to ensure calls are resolved and closed promptly.
  • - Provided support in a friendly and coaching manner.
  • - Identified trends in issues and communicate to the Help Desk Team Leads.
  • - Entered all calls received in call tracking system.
  • - Provided support to co-workers to ensure effective sharing of best practices.
  • - Increased knowledge through continuing Domino's Help Desk education classes.
  • - Monitored stores through real-time tool-set and provide remedies where required.
  • - Monitored multiple email accounts and ensure all inquiries are quickly handled.
  • - Coordinated service requests with third-party vendors: Lenovo, HP, Scala, Zebra.

Desktop Support Technician L2

Roush Industries (Contract)
12.2012 - 02.2014
  • - Provided Dell Opti-Plex 620-780 workstation installation, configuration, Windows XP-7-10 Support, Proprietary software and administration (Active Directory, Exchange Server 2010) support to 1500+ onsite employees.
  • - Provided Active Directory / SharePoint provisioning to internal customer base.
  • - Troubleshot Windows systems and all associated multi-functional devices including but not limited to: Ricoh, Lexmark, and Work-Centre MF Devices and peripherals.
  • - Created and implemented IT process and workflow.
  • - Managed warehouse and DTR equipment for warranted ASUS, Dell, and HP returns through Dell, ASUS, and HP Warranties.
  • - Scheduled Iron Mountain and Secure-Sync data protection services.
  • - Provided training for onsite staff in regards to application use and IT integrity.
  • - Participated in weekly meetings, special projects, and all associated training seminars.

Systems Support Technician L3

McKesson Pharmacy Systems (Contract)
10.2012 - 03.2013
  • - Performed technical installations of Dell Power Edge 1600, 1800, 2900, 310, 410, and 610 Servers, Dell OptiPlex 520-780 Workstations, as well as consumer purchased HP Workstations, and network equipment including Cisco Routers, Honeywell Signature Pads, ELO Touch Screen Biometric Devices, software installations of Windows Server 2003, 2008, and 2012 Operating Systems, including proprietary McKesson Applications: Pharma Serve, and Enterprise RX.
  • - Assisted with the implementation/integration of equipment modifications including but not limited to: New Western Digital SCSI Hot-Swap Hard Drives, Rom Batteries, ATI Graphics Cards, Linksys/Cisco Routers 48 port routers, Sonic Wall Firewalls, ANX Firewalls (For Bank of America CC Processing), and McAfee Anti-virus Software MacAfee 8.1i (This includes POS systems both Windows and Unix based).
  • - Troubleshot computer equipment issues with OptiPlex and HP Workstations, Windows Server 2003-2012 both hardware and software including SQL Server 2005-2007, identifies problems, develops constructive solutions and recommends specific actions.
  • - Supported customers (internal and/or external) in the use of Dell OptiPlex and HP Workstations and related software including SQL Server 2005, as well as, various technical implementation processes (including but not limited to scheduling for onsite implementation through Add/On Services and Migrations Teams).
  • - Assisted in testing and documentation of proprietary McKesson web based platforms, technical implementation processes including ordering and installing Physical Server Hardware: 1600,1800,2600,2900,310,410, and 610 equipment.
  • - Provided second-level after hour's support of computer and network support.

LAN Support Specialist L3

Walgreen Specialty Pharmacy (Contract)
07.2012 - 10.2012
  • - Provided Dell Server Power Edge and Rack-Mount HP ProLiant Hardware/Windows Server 2003-2012 OS software and administration (Active Directory) support to 500+ on-site employees.
  • - Provided proprietary Walgreens application (Express Scripts) / system (Server 2003-2012) and Workstation Support to Walgreens 3000+ internal customer base.
  • - Created departmental SOP guidelines in coordination with Walgreens policies.
  • - Provided Windows XP-7 workstation hardware support in a Dell/HP Environment / UPS World ship 2011 software support to Specialty Pharmacy shipping facility.
  • - Troubleshot Windows systems XP-7, 8, BlackBerry Enterprise Server 6.0 and all associated multifunctional devices including: Ricoh, Lexmark, and Work Centre MF Devices, Fujitsu 630 Scanners, as well as Symbol 123 Barcode scanners, and Zebra RFID Label Printer Support.
  • - Managed ordering and replacement of all IT equipment site-wide.
  • - Performed data center operations: Patch Cabling / Norton Backup Exec tape backup/logging.
  • - Scheduled Iron Mountain and Secure Sync data protection services.
  • - Responsible for network drop patching and server backup duties.
  • - Created departmental SOP guidelines in coordination with Walgreens policies.
  • - Created and implemented IT process and workflow.
  • - Managed warehouse and DTR equipment returns.
  • - Monitored data center environmental integrity.
  • - Participated in weekly meetings, special projects, and all associated training seminars.

Product Support Associate L1

Thomson Reuters
07.2011 - 06.2012
  • - Fielded inbound calls to provide custom application support as well as database support for internal and customers.
  • - Monitored email queue to external provide application support for internal and external customers.
  • - Monitored Sales Force queue for web submissions to provide application support to internal and external customers.
  • - Troubleshot report designs, password issues, permissions Issues, and provisioning Issues.
  • - Troubleshot UNIX and SQL errors across a web-based and server based platform. Mostly Cognos BI Intelligence and SQL Server 2005.
  • - Utilized a remote desktop connection to multiple instances of a database to troubleshoot UNIX connection/permissions issues.
  • - Troubleshot Oracle issues over a web-based front end.
  • - Mult-itasked and tracked across ticketing system to multiple departments.
  • - Communicated with onshore and offshore development teams, DBA's, account managers, help-desks, analysts, and software engineers.
  • - Provided analytic support for teams using reporting tools.
  • - Thoroughly documented in writing all actions performed in CRM Tool Sales Force while maintaining SAS70 compliance at all times.
  • - Troubleshot custom Unix based database moves from build environment to production environment.
  • - Analyzed reports designed in custom Decision Support software to ensure the correct data is received from the database.
  • Provide redesign assistance as required.

Clear Mobile Internet Technical Support Specialist

Minacs (Contract)
08.2010 - 06.2011
  • - Fielded Inbound Calls to provide technical support to wireless mobile 3G/4G Customers.
  • - Reposition RF based 2.5GHz 4G mobile home modems according to HD satellite coverage.
  • - Responsible for Modem and network setup and security, network diagnostics & repair.
  • - Responsible for PC/Mac hardware/software troubleshooting and virus/spyware removal.
  • - Responsible for 2.5 GHz 4G mobile USB device diagnostics and repair.
  • - Responsible for 2.5 GHz 3G/4G dual mode mobile device diagnostics and repair.
  • - Responsible for 2.5 GHz 4G personal hotspot with Wi-Fi diagnostics and repair.
  • - Responsible for 2.5 GHz 3G/4G mobile hotspot with Wi-Fi diagnostics and repair.
  • - Responsible for Wi-Fi enabled device networking and security.
  • - Responsible for VOIP telephone troubleshooting and repair. -Responsible for Billing/Account Management/CQ/Remedy Ticketing System.
  • - Responsible for Escalations/Device Swaps/Transitional Sales.

Education

AS - Computer Information Systems

Tallahassee Community College
Tallahassee, FL
01.2003

Skills

  • Windows and Linux System Administration (Ubuntu Arch)
  • Network Administration
  • Azure and AWS Cloud Administration
  • VMWare ESXI 7 HorizonView 75
  • InTune / JAMF
  • Microsoft SCCM / Microsoft MECM

Certification

  • Server Administration Essential Training, https://www.linkedin.com/learning/certificates/596f52a073e400f445c2978670d89e6cb0b1768806cd1448512d9ab1f48f25f3?trk=share_certificate
  • Windows Server 2019: Active Directory Enterprise Infrastructure, https://www.linkedin.com/learning/certificates/0b6070b72c974b5a38c4405cbac64ac045ca8a58e47cb9795c33b8cb21b3fa6a?trk=share_certificate
  • VMWare Horizon View 7.5 Essentials 2023, https://www.linkedin.com/learning/certificates/5c02dfb0997ae42c3cc5caf47c4c4dc3e1ed1a0ca6da5ab958282b4f99324df3?trk=share_certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

  • SPIN Inc.
  • Detroit Night Life Partnership
  • Andy Ford Presents!
  • RUNWITHAF1

Quote

Be Kind. Work Hard. The rest takes care of itself.
Andy Ford

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Software

Windows OS

Arch Linux

Ubuntu Linux

MacOS

Azure Cloud Computing

AWS Cloud Computing

VMWare VSphere

VMWare Horizion View 75

Microsoft Hyper-V

JIRA

Confluence

SalesForce

Cognos Business Intelligence

Timeline

IT Engineer L4

AF1 PC Repair
01.2020 - Current

IT Engineer L4

Bosch Automotive Steering (Contract)
09.2018 - 01.2020

HPE Desktop Support L2

Blue Cross Blue Shield of Michigan (Contract)
11.2016 - 06.2018

Pulse Care Associate L3

Domino's Pizza Enterprises Limited
10.2015 - 01.2016

Desktop Support Technician L2

Roush Industries (Contract)
12.2012 - 02.2014

Systems Support Technician L3

McKesson Pharmacy Systems (Contract)
10.2012 - 03.2013

LAN Support Specialist L3

Walgreen Specialty Pharmacy (Contract)
07.2012 - 10.2012

Product Support Associate L1

Thomson Reuters
07.2011 - 06.2012

Clear Mobile Internet Technical Support Specialist

Minacs (Contract)
08.2010 - 06.2011
  • Server Administration Essential Training, https://www.linkedin.com/learning/certificates/596f52a073e400f445c2978670d89e6cb0b1768806cd1448512d9ab1f48f25f3?trk=share_certificate
  • Windows Server 2019: Active Directory Enterprise Infrastructure, https://www.linkedin.com/learning/certificates/0b6070b72c974b5a38c4405cbac64ac045ca8a58e47cb9795c33b8cb21b3fa6a?trk=share_certificate
  • VMWare Horizon View 7.5 Essentials 2023, https://www.linkedin.com/learning/certificates/5c02dfb0997ae42c3cc5caf47c4c4dc3e1ed1a0ca6da5ab958282b4f99324df3?trk=share_certificate

AS - Computer Information Systems

Tallahassee Community College

Similar Profiles

  • AMAO MURTALA

    AMAO MURTALAAMAO MURTALA

    Computer Repair Technician at Absolute Pc RepairComputer Repair Technician at Absolute Pc Repair

    View Profile
  • NASEERULLAH SAFI

    NASEERULLAH SAFINASEERULLAH SAFI

    Retail Sales Worker at Pc Repair CentreRetail Sales Worker at Pc Repair Centre

    View Profile
  • George Holley Jr

    George Holley JrGeorge Holley Jr

    IT Support Specialist at The HolleyWay PC RepairIT Support Specialist at The HolleyWay PC Repair

    View Profile
Andy FordSystems Engineer / Systems Administrator