Rupert Davies
Severn,MD
Summary
Dependable and customer-focused professional with six years of experience handling cash, assisting clients, and maintaining accurate financial and administrative records. Skilled in following (HIPPA, ID Verification, secure transaction procedures, cash drawer balancing) Proven ability to manage high-volume transactions with 100% accuracy, prevent errors and uphold strict confidentiality standards. Skilled at resolving customer issues with patience and professionalism while meeting performance goals.
Overview
6
6
years of professional experience
Work History
Patient Advisor
Light Therapeutics
Gambrills, Maryland
01.2024 - Current
- Verified customer IDs and documentation with high accuracy, ensuring strict compliance with regulatory and security standards.
- Processed cash and electronic transactions while maintaining precise logs and preventing errors in daily reconciliation.
- Protected confidential client information by consistently following HIPAA and secure data-handling protocols.
- Provided clear, professional service by resolving issues calmly, maintaining trust and customer satisfaction.
E-Commerce Associate
BJ's Wholesale Food Club
Columbia, MD
02.2023 - 10.2023
- Processed high-volume customer orders with 99% accuracy, ensuring proper billing, payment, and fulfillment.
- Verified customer identification during order pickup and resolved service issues with professionalism.
- Operated POS and payment systems with strong attention to detail to prevent transactional discrepancies.
- Documented order details and maintained accurate digital records to support financial and inventory tracking.
Retail Operations Specialist
Aldi
Elkridge, Maryland
02.2022 - 12.2022
- Supported peak-hour cash operations, ensuring accuracy during fast-paced customer transactions.
- Monitored pricing, labeling, and inventory levels to prevent financial errors and product discrepancies.
- Delivered consistent customer-focused service, resolving concerns quickly and maintaining store standards.
- Assisted with opening/closing procedures, including cash drawer preparation and deposit accuracy.
Fulfillment Associate
Target
Wheaton, MD
11.2019 - 08.2022
- Processed and organized customer orders with strong accuracy and attention to deadlines.
- Verified order details, assisted customers with inquiries, and ensured a positive service experience.
- Updated digital order records and maintained documentation to support accurate reporting and tracking.
- Coordinated with multiple departments to improve order flow and reduce processing delays.
Education
High School Diploma -
James Hubert Blake
Silver Spring, MD06-2020
Associate of Science - Cyber Security/Network Assurance
Anne Arundel Community College
Arnold, MDSome College (No Degree) - Basic Household Finance Certificate
Bloomberg
Skills
- Cash Handling & Cash Drawer Balancing
- High-Accuracy Transaction Processing
- ID Verification & Basic KYC Procedures
- Fraud Prevention & Risk Awareness
- Confidentiality & Data Privacy Compliance (HIPAA/Fed Guidelines)
- POS & Payment Processing Systems
- Data Entry & Financial Record Management
- Microsoft Excel & Digital Documentation Systems
Timeline
Patient Advisor
Light Therapeutics
01.2024 - Current
E-Commerce Associate
BJ's Wholesale Food Club
02.2023 - 10.2023
Retail Operations Specialist
Aldi
02.2022 - 12.2022
Fulfillment Associate
Target
11.2019 - 08.2022
High School Diploma -
James Hubert Blake
Associate of Science - Cyber Security/Network Assurance
Anne Arundel Community College
Some College (No Degree) - Basic Household Finance Certificate
Bloomberg