Rusheka Rivers
Augusta,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Georgia Express Transport
Augusta, GA
01.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Customer Service Representative
SYKES
Augusta, GA
10.2017 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
Dillard's
Albany, GA
08.2013 - 10.2017
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Southwest Georgia Institute of Education
Albany, GA05-2006
Associate of Arts - Business Administration and Management
SNHU
New Hampshire, OHSkills
- Database Management
- Clerical Support
- Office Administration
- Complex Problem-Solving
Timeline
Administrative Assistant
Georgia Express Transport
01.2023 - Current
Customer Service Representative
SYKES
10.2017 - 01.2023
Sales Associate
Dillard's
08.2013 - 10.2017
High School Diploma -
Southwest Georgia Institute of Education
Associate of Arts - Business Administration and Management
SNHU
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