Summary
Overview
Work History
Education
Skills
Timeline
Generic

RUSLAN KRAVTSENKO

Miami,FL

Summary

Focused and reliable server with 4 years of experience in restaurant operations. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction due to friendliness, speedy service and advertency. Dedicated to accuracy and streamlining systems for efficient work. Always ready to help team members by taking on additional tasks.

Overview

5
5
years of professional experience

Work History

Server

New Buena Vista Deli LLC
04.2022 - 11.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Assistant

Sunny's Steak House
01.2022 - 06.2022
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Restaurant Server

Blvd Bae`s Restaurant
01.2021 - 05.2022
  • Greeted new customers, took drink orders and built immediate positive connections with guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.

Server

Buena Vista Deli
05.2019 - 01.2021
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dish ware promptly and with positive attitude.
  • Knowledgeably recommended menu items based on customer needs and preferences, including complimentary dishes and drinks.
  • Explain preparation and cooking methods as well as ingredients of various menu items.
  • Managed orders and accompanying financial transactions using digital Point of Sale system.
  • Negotiated resolved customer concerns.
  • Ensure that there are adequate supplies of food, tableware, linens, and beverages.
  • Offer wine selections, put this in proper wine glass, and pour wine for customers.
  • Perform other tasks assigned by supervisor or manager from time to time.
  • Trained new servers and familiarized new employees with company culture.
  • Consistently achieved above 18% charge tip percentage.

Education

Associate`s Degree - Law (Pre-Law)

International University of Social Sciences LEX
Tallinn
06.1998

GED -

Kohtla-Jarve Secondary School
Kohtla-Jarve, Estonia
05.1993

Skills

  • Food and beverage pairings
  • Dining area maintenance
  • Point of sale knowledge
  • Beverage preparation
  • Item promotion
  • Ability to multitask and work well under pressure
  • Menu Memorization
  • Food running
  • Cleanliness
  • English, Russian

Timeline

Server

New Buena Vista Deli LLC
04.2022 - 11.2023

Server Assistant

Sunny's Steak House
01.2022 - 06.2022

Restaurant Server

Blvd Bae`s Restaurant
01.2021 - 05.2022

Server

Buena Vista Deli
05.2019 - 01.2021

Associate`s Degree - Law (Pre-Law)

International University of Social Sciences LEX

GED -

Kohtla-Jarve Secondary School

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RUSLAN KRAVTSENKO