Ruslana Sikalska
Durres,Albania
Summary
Dynamic Truck Dispatcher with expertise in coordinating efficient delivery routes and managing real-time logistics challenges. Strong communication skills foster lasting client relationships, ensuring customer satisfaction. Proficient in freight rate negotiation and maintaining regulatory compliance for seamless operations.
Overview
4
4
years of professional experience
Work History
Dispatcher
Nova Logistics Express,Inc
Medina, Ohio
07.2025 - Current
- Coordinated dispatch schedules for efficient route planning and timely deliveries.
- Managed incoming calls to address client inquiries and service requests effectively.
- Documented incidents and resolved issues promptly to maintain service quality.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Truck Dispatcher
Trans Cargo Lines, Inc
11.2022 - 06.2025
- Coordinated daily schedules for drivers, optimizing routes to enhance delivery efficiency.
- Monitored freight movements, ensuring timely pickups and deliveries while addressing delays proactively.
- Communicated with drivers to provide real-time updates and resolve issues during transportation.
- Developed strong relationships with clients, enhancing customer satisfaction through effective communication and support.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Truck Dispatcher
VIB Express, Inc
07.2022 - 06.2025
- Coordinated daily schedules for drivers, optimizing routes to enhance delivery efficiency.
- Monitored freight movements, ensuring timely pickups and deliveries while addressing delays proactively.
- Communicated with drivers to provide real-time updates and resolve issues during transportation.
- Developed strong relationships with clients, enhancing customer satisfaction through effective communication and support.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Education
Law
National University "Odesa Law Academy"
01-2022
Psychology
National University "Odesa Law Academy"
01-2022
Skills
- Trucking dispatching
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Effective decision making
- Advanced problem solving
- Oral and written communications
Languages
- English
- Ukrainian
- Polish
Timeline
Dispatcher
Nova Logistics Express,Inc
07.2025 - Current
Truck Dispatcher
Trans Cargo Lines, Inc
11.2022 - 06.2025
Truck Dispatcher
VIB Express, Inc
07.2022 - 06.2025
Law
National University "Odesa Law Academy"
Psychology
National University "Odesa Law Academy"