Russ Borden

• Managed client accounts to ensure satisfaction with services provided.
• Developed strong relationships with clients through regular communication and support.
• Analyzed client feedback to identify areas for service improvement.
• Facilitated meetings between clients and internal teams to enhance collaboration.
• Resolved client issues promptly, maintaining a high level of service quality.
• Resolved customer complaints in a timely manner.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed strategies to increase revenue from existing accounts.
• Negotiated contracts with clients to maximize profitability.
• Renewed existing accounts by building relationships with clients.
• Analyzed client data and identified opportunities for growth.
• De-escalated customer interactions by providing alternative solutions to issues.
• Generated leads through cold calling activities.
• Attended trade shows and conferences as a representative of the company.

Drove annual revenue growth of $700,000 through strategic initiatives.

Recruited and onboarded skilled Field Technicians to strengthen operational capabilities.

Established Preventative Maintenance contracts and conducted yearly site visits with clients.

Acquired and prepared company work vehicles for efficient service delivery.

Fulfilled Account Manager duties related to customer base management.