Russell Fairbanks
Clovis,CA
Summary
Dynamic professional with extensive experience in customer service and group counseling, developed at Dennys Diner and 7Star Mental Health Center. Demonstrates a strong ability to enhance customer experiences through effective communication and adherence to cleanliness standards. Skilled in facilitating psychoeducation groups while actively listening to clients, ensuring their needs are met with empathy and professionalism. A diverse work history across various industries contributes to a well-rounded perspective and adaptability.
Overview
3
3
years of professional experience
Work History
Host
Dennys Diner
Fresno, CA
01.2023 - 05.2023
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted customers, answered questions and recommended specials to increase profits.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Cashier
Carl's Jr
Fresno, CA
09.2022 - 12.2022
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
Counselor
7Star Mental Health Center
Los Angeles, CA
01.2020 - 07.2022
- Facilitated psychoeducation groups on topics such as stress management, coping skills, and relapse prevention.
- Provided group mental health counseling in alignment with evidence-based practices and clinical models.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Documented service plans, treatment reports and progress notes.
Education
Counsolor Certification - Mental Health
CCAPP Creditialing Academy
Online01-2020
High School Diploma -
Nipomo High School
Nipomo, CA06-2014
Skills
- Customer service
- Payment processing
- Cleanliness standards
- Seating arrangements
- Communication skills
- Group counseling
- Psychoeducation facilitation
- Documenting progress
- Active listening
- Team collaboration
- POS system operation
- ServSafe certified
Affiliations
- I enjoy working out daily, such as lifting weights, swimming, and playing basketball.
- Reading books is also another hobby of mine.
- My dog, Jelly, a terrier mix, keeps me on my toes and enjoys fetch, destroying my socks, and walks in the park.
Timeline
Host
Dennys Diner
01.2023 - 05.2023
Cashier
Carl's Jr
09.2022 - 12.2022
Counselor
7Star Mental Health Center
01.2020 - 07.2022
Counsolor Certification - Mental Health
CCAPP Creditialing Academy
High School Diploma -
Nipomo High School
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