Russell Flanagan
Euclid,OH
Summary
Reliable person demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Manager
Prodigy Services LLC
Euclid , Ohio
04.2023 - 04.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
Custodial Maintenance Technician
K and D Management
Euclid, OH
06.2021 - 09.2023
- Performed daily cleaning and maintenance of building, including dusting, vacuuming, mopping, sweeping, and polishing floors.
- Replaced light bulbs and ballasts as needed.
- Repaired minor plumbing issues such as clogged toilets or sinks.
- Cleaned windows and walls throughout the facility.
- Operated power scrubber to deep clean carpets.
- Assisted with snow removal during winter months.
- Performed routine preventative maintenance on equipment and tools used for custodial work.
- Responded to emergency spills or messes promptly and professionally.
- Collected trash from offices, restrooms, break rooms. on a regular basis.
- Installed new fixtures when necessary.
Customer Service Representative
CVS Pharmacy
Garfield Heights, OH
10.2019 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Housekeeper
Rocket Mortgage FieldHouse
Cleveland , OH
09.2017 - 11.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Reported any maintenance issues or damage to supervisors immediately.
Education
High School Diploma -
C.A.S.T.L.E. Highschool
Cleveland, OH05-2016
Skills
- Workforce Management
- Cross-Functional Teamwork
- Staff Management
- Power buffing
- Landscaping
- Floor care
- Custodial Cleanng
- Sanitation
- Commerical Cleaning
Timeline
Manager
Prodigy Services LLC
04.2023 - 04.2024
Custodial Maintenance Technician
K and D Management
06.2021 - 09.2023
Customer Service Representative
CVS Pharmacy
10.2019 - 12.2020
Housekeeper
Rocket Mortgage FieldHouse
09.2017 - 11.2018
High School Diploma -
C.A.S.T.L.E. Highschool
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