Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Russell Patch

New Durham,NH

Summary

Reliable Department Manager with 19 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Professional versed in all aspects of running a high-end store, including opening and closing procedures, merchandising and specialty. Consistently exceeds department sales goals as well as lead, measure and credit goals. Completed Future Friday coarse and passed RMA

Overview

38
38
years of professional experience

Work History

Pro Sales Specialist

Lowe's
Rochester, NH
05.2017 - Current
  • Created and maintained customer relationships to ensure repeat business.
  • Analyzed data from customer surveys and feedback forms.
  • Organized promotional events to increase brand awareness.
  • Provided product demonstrations to potential customers in a professional manner.
  • Attended trade shows and conferences to promote company products and services.
  • Generated leads through cold calling, email campaigns, networking..
  • Maintained accurate records of customer interactions using CRM software.
  • Followed up on inquiries from prospective clients in a timely fashion.
  • Responded promptly to customer complaints and requests for service.
  • Advised customers on appropriate solutions based on their needs.

Sales, Department Head, Key Carrier

The Home Depot
District 71, NH
07.2006 - 05.2017
  • Developed and implemented departmental goals, objectives, policies and procedures.
  • Conducted performance evaluations of staff and provided guidance for improvement.
  • Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.
  • Coordinated with other departments to ensure successful completion of projects.
  • Organized regular meetings with staff to discuss progress and address issues.
  • Managed daily work assignments of subordinate staff members while ensuring timely completion.
  • Created culture of empowerment and innovation for employees to promote engagement.

Warehouse Lead

Bonair Ent. DBA Pella ME,NH
Somersworth, NH
06.2003 - 07.2006
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Staged and sorted products for loading.
  • Assisted with installs
  • Assisted with service calls
  • Disassembly, Painting, Reassembly and packing of custom paint colors.
  • Mulling of multi unit windows and doors
  • Driving 24' box truck for delivery
  • All UPS shipments

General Manager

Centennial Products Finishing
Barrington, NH
01.1987 - 07.2003
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.

Education

High School Diploma -

Spaulding High School
Rochester, NH
06-1988

Skills

  • Retail inventory management
  • Store opening and closing procedures
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Reliable
  • Double Platinum Hommer
  • Established track record of exceptional sales results
  • Resolution-oriented
  • Effective Retail Sales Manager

Accomplishments

Received O 1 ratings on performance reviews. Completed all Blueprint goals

Timeline

Pro Sales Specialist

Lowe's
05.2017 - Current

Sales, Department Head, Key Carrier

The Home Depot
07.2006 - 05.2017

Warehouse Lead

Bonair Ent. DBA Pella ME,NH
06.2003 - 07.2006

General Manager

Centennial Products Finishing
01.1987 - 07.2003

High School Diploma -

Spaulding High School

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Russell Patch