Russell Ryan
New York,NY
Summary
Dynamic and articulate professional with a proven track record in customer service and sales, honed across roles at renowned companies like Sunspel. Leveraging eloquent communication and salesmanship, I excel in creating personalized client encounters and swiftly adapt to new environments. Skilled in maintaining high service standards, I consistently enhance customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Key Holder
Sunspel
New York, NY
02.2025 - Current
- Oversaw daily store operations, ensuring compliance with brand standards and policies.
- Managed cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
- Trained and mentored junior staff on customer service techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Helped make the Madison Avenue location more profitable than the previous year
- Consistently one of the top sellers in the city and country
Ice Cream Server
Ben And Jerry's Ice Creams
New York, NY
07.2024 - 02.2025
- Served and scooped ice cream according to sizing specifications, ensuring customer satisfaction.
- Ensured compliance with local health and safety regulations, maintaining a safe environment for staff and customers.
- Promoted daily specials and events through social media platforms, engaging customers and driving foot traffic.
Sales Associate
Pepper Palace
New York, NY
05.2024 - 07.2024
- Packaged customer purchases securely at checkout.
- Sold products by highlighting unique features and educating customers on proper application.
- Maintained cleanliness of store environment, ensuring an inviting atmosphere for customers.
Sales Associate
Kenmore Army/Navy
Boston, MA
01.2023 - 12.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to deliver tailored assistance and detailed information on product features.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices to enhance customer experience.
Sales Associate
Urban Haus
Miami, FL
01.2023 - 03.2023
- Greeted customers at store entrance to create a welcoming atmosphere. to determine wants or needs.
- Assessed customer needs and provided tailored assistance on product features, improving customer satisfaction.
- Conducted regular inventories to maintain accurate stock levels, supporting efficient product availability.
Sales Associate
Johnston & Murphy
Boston, MA
12.2021 - 11.2022
- Sold products by highlighting unique features and educating customers on application or usage to enhance satisfaction.
- Engaged with customers to identify their specific needs.
- Processed returns, exchanges, and refunds according to company policies, maintaining customer trust and satisfaction.
Usher
AMC Theatres
Boston, MA
10.2021 - 11.2021
- Maintained theater cleanliness by sweeping aisles and wiping down surfaces between shows to enhance customer experience.
- Assisted patrons with seating and directions during events. and assisted handicapped customers with seating.
- Cleared food, debris, and trash from lobby and movie room floors to provide a welcoming environment.
Bust Boy
Nicolinos
Palm Springs, CA
01.2019 - 03.2019
- Answered incoming calls, greeting customers and providing detailed information about menu items and services.
- Inspected dining and serving areas to ensure cleanliness and proper setup, enhancing guest experience.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Host
Peabody's Cafe & Bar
Palm Springs, CA
08.2017 - 01.2019
- Coordinated reservations, waitlists, and special requests for large parties, enhancing guest experience.
- Supervised dining room staff activities to uphold service standards and address guest needs effectively.
- Provided exceptional service from initial interaction to final departure, fostering client loyalty.
Education
Bachelor of Science - Film And Video Production
Emerson College
Boston, MA05.2024
Bachelor of Business - Entrepreneurial Studies
Emerson College
Boston, MA05.2024
Associate of Arts - Film And Video Production
College of The Desert
Palm Desert, CA06.2021
Skills
- Public speaking
- Consistently reliable customer service experience
- Inventory management
- Customer service
- Cash handling
- Cash handling accuracy
- Client engagement
- Rapid learning
Accomplishments
Have been consecutively labeled one of the best sales people in the New York area, and occasionally ranking among the highest in the country; both in terms of overall sales and email out reach and the profits therein.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Key Holder
Sunspel
02.2025 - Current
Ice Cream Server
Ben And Jerry's Ice Creams
07.2024 - 02.2025
Sales Associate
Pepper Palace
05.2024 - 07.2024
Sales Associate
Kenmore Army/Navy
01.2023 - 12.2023
Sales Associate
Urban Haus
01.2023 - 03.2023
Sales Associate
Johnston & Murphy
12.2021 - 11.2022
Usher
AMC Theatres
10.2021 - 11.2021
Bust Boy
Nicolinos
01.2019 - 03.2019
Host
Peabody's Cafe & Bar
08.2017 - 01.2019
Bachelor of Business - Entrepreneurial Studies
Emerson College
Associate of Arts - Film And Video Production
College of The Desert
Bachelor of Science - Film And Video Production
Emerson College