Russell Simms Jr
Houston,TX
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Texas Shine Factory Auto Detailing and FedEx. Excelled in enhancing customer service and operational efficiency, demonstrating exceptional time management and adaptability. Achieved significant improvements in team performance and customer satisfaction, leveraging strong decision-making and verbal communication skills.
Overview
17
17
years of professional experience
Work History
Manager
Texas Shine Factory Auto Detailing
Houston
08.2012 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Courier
FedEx
Houston, TX
04.2008 - 08.2012
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Communicated with dispatch and customers for accurate delivery information.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Education
Business Management
Houston Community College
Houston, TXSpring Woods High School
Houston, TX05.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Marketing
- Expense Tracking
- Customer Service
- Decision-Making
- Adaptability and Flexibility
Timeline
Manager
Texas Shine Factory Auto Detailing
08.2012 - Current
Courier
FedEx
04.2008 - 08.2012
Business Management
Houston Community College
Spring Woods High School