Managed AR portfolios of over $15 Million by implementing appropriate collection strategies such as prioritizing by days past due and reporting to the President on a weekly basis
Prepare and send statements to clients and respond to their inquiries
Research and resolve and invoice/billing disputes with customers and/or sales team
Develop intimate knowledge of accounts receivable/credit systems and maintain all records/reports
Facilitate billing of invoices and credits to all clients on a weekly basis
Assist and help ensure timely month-end and year-end close and assist in the annual audit; prepare monthly Accounts Receivable related accruals, journal entries and general ledger reconciliations
Manage the incoming payments of accounts and apply to invoices/credits appropriately
Work in tandem with the sales and IT team to onboard new customers including the customer setup, invoice preparation, etc
Help establish proper documentation of processes and procedures within the AR/billing department
Review contracts with customers to ensure accurate billing based on volume
Provide backup in the AP department as needed
Cash Applications.
Credit Manager/Accounts Receivable
Wilmar Corporation
Kent, WA
07.2019 - 06.2022
Manage credit risk and balance with domestic and international commercial opportunities and objectives with appropriate strategies and practices
Manage past due accounts, preparing and communicating reconciliations and reports on high-risk accounts
Facilitate actions for resolution in coordination with Sales team
Develop and maintain an intimate knowledge of accounts receivable and credit systems
Evaluate existing policies and procedures and make recommendations for improvement
Assist and help ensure timely month-end and year-end close and assist in the annual audit; prepare monthly Accounts Receivable related accruals, journal entries and general ledger reconciliations
Review and analyze ordering trends, daily sales orders and A/R balances for order release
Create and manage the processing of manual billings, adjustments, cash application, check deposits, Proof of Delivery reconciliation, short pays, non-trade deductions and price discrepancy reconciliation
Review and determine credit limits and payment terms on new domestic and international customer accounts
Assure all customer supporting documents and files are maintained and up to date for domestic and international customers
Track daily funding and pull necessary funds from the bank that are in factoring status
Provide leadership and assist in the development and implementation of new systems, special projects/ initiatives and processes
Establish departmental goals supporting company financial objectives and initiatives.
Accounts Receivable Supervisor
Odom Corporation
Bellevue, WA
09.2017 - 06.2019
Supervision of collections team consisting of 6 collectors managing $30 Million across 4 different states using 2 different systems
Monitor team members’ accounts and ensure effective collections efforts are obtained and result in lower past due balance
Ensure team member's accounts are following appropriate state liquor laws to protect our own license
Collect on and manage a handful of the more difficult customers that need special attention
Create and implement standard operating procedures and processes to help team members succeed across multiple areas of the business
Work with sales team, cash app team, invoicing team, and admin team to research and resolve major issues from pricing to product quality
Process daily allocations of credits to short paid or voided invoices as requested by collectors
Research if necessary
Track and advise, when necessary, in the collections and follow up of NSF checks received ensuring we receive funds in a timely manner
Approve new customers for terms, by reviewing customer's credit history and other factors
Month end procedures such as running statements, mailing/emailing them, ensure all credits and/or overpayments are applied, other duties as assigned
Guide collectors in preparing final demands as well as when to send accounts to our 3rd party collections group.
Accounts Receivable Lead
Charlie’s Produce
Seattle, WA
08.2013 - 09.2017
Monitor company's Experian alerts and alert appropriate AR rep of issues
Monitor 'watch list' of AR reps' accounts and work to find solutions to avoid collections
Assist in cash application
Provided superior customer service to clients while inquiring about receivables or resolving invoicing issues
Managed AR portfolios of over $8 Million by implementing appropriate collection strategies such as prioritizing by days past due and reporting to the President on a weekly basis
Effectively communicated with Sales, Account Managers, Credit, Financial Analysts, and other internal departments to resolve any billing issues
Researched and determined reasons for delinquency and drive problem resolution in a timely manner while adhering to agreed upon Services Level Agreements
Ensured compliance with company policies and procedures for credit and collections and drive timely collections of AR
Lead on documenting standard operating procedures
Weekly reporting of account statuses, as well as strategies to collect remaining balances and prevent delinquent accounts in the future.
Senior Network Communication Systems Specialist at United States Army, Active DutySenior Network Communication Systems Specialist at United States Army, Active Duty