Rute Ferreira
Merrimack,NH
Summary
Patient-focused healthcare professional with 15 plus years of experience supporting access to care, compliance and stakeholder coordination in multi-disciplinary healthcare system. Proven ability to work cross-functionally with providers, vendors and internal teams to reduce access barriers and improve patient experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director Language Service/Access Care Coordinator
Catholic Medical Center
Manchester NH
08.2023 - Current
- Lead Language Services department overseeing daily interpreter operations, educational training for all staff in effective communication and state, federal regulatory compliance.
- Manage interpreter and vendor partnerships, ensuring high-quality, cost-effective services aligned with organization and patient needs.
- Advocate for health access and compassionate care to ensure high-quality experience that respects individual needs and circumstances.
- Serve as a resource to clinicians, providers, staff , patients and companions and visitors navigate health care issues.
- Conduct compliance audits.
Interpreter Services Coordinator
Southern NH Medical Center
Nashua, NH
05.2010 - 08.2023
- Lead Language Services department for a multi-site healthcare system, overseeing daily interpreter operations, strategic planning, performance metrics, and regulatory compliance.
- Serve as a liaison between patients, providers, administrative leadership, and vendor partners to ensure language accessibility care.
- Establish system-wide workflows, policies and training that enhanced service consistency, regulatory adherence, and staff preparedness.
- Manage interpreter and vendor partnerships, ensuring high-quality, cost-effective services aligned with organization and patient needs. Analyze utilization and performance data for budgeting, staffing and continuous improvement efforts.
- Partner with clinical teams, social workers and care coordinators to advocate for patients and remove barriers to care access.
- Educate patients and families how to navigate healthcare system, community resources to resolve access challenges and ensure continuity of care.
Case Technician
City of Nashua Welfare
Nashua, NH
05.2004 - 08.2009
- Support applicants access public assistance program through application processing, eligibility review and documentation.
- Acted as a liaison between applicants, external agencies to resolve access issues and services delays.
- Provide clear education to applicants regarding program requirements, verification process and timelines.
- Ensure compliance with local, state, and federal regulations, confidentiality standards and documentation requirements.
- Delivered high-quality customer service to diverse populations, including individuals facing financial, social and healthcare barriers.
Education
Bachelor of Science - History
University of Massachusetts, Lowell
Lowell, MASkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Patient Experience
- Process improvement
- Training & Education
- Cross-Functional Collaboration
- Patient Access & Navigation
- Regulatory & Policy Implementation
Accomplishments
- Used Microsoft Excel to develop database tracking interpreters productivity.
- Collaborated with IT team in the development of Centralized Interpreter scheduling.
- Supervised team of 11 staff members.
Certification
Medical Interpreter Training - CCCS
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Director Language Service/Access Care Coordinator
Catholic Medical Center
08.2023 - Current
Interpreter Services Coordinator
Southern NH Medical Center
05.2010 - 08.2023
Case Technician
City of Nashua Welfare
05.2004 - 08.2009
Bachelor of Science - History
University of Massachusetts, Lowell