Professional with comprehensive experience in office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
20
20
years of professional experience
Work History
Receptionist
Watertown Middle School
Watertown, USA
08.2019 - Current
Served as primary liaison for students, staff, families, and visitors to enhance safety protocols.
Implemented and monitored visitor check-in processes to maintain safety protocol compliance.
Facilitated essential administrative support for main office and school social worker while upholding confidentiality standards.
Maintained accurate daily attendance and dismissal records to ensure compliance and operational efficiency.
Managed regular updates to school calendar to enhance community communication.
Created and coordinated communications through social media and website improvements.
Performed a range of administrative responsibilities as assigned to ensure smooth operations.
Cash Application Specialist
BVI, Inc.
Waltham, USA
05.2016 - 03.2018
Processed high-volume payments including lockbox, ACH, EFT, credit card, and wire with accuracy to ensure timely revenue collection.
Ensured proper financial tracking by applying payments to designated accounts and contracts.
Reconciled monthly credit card statements to resolve discrepancies and maintain financial integrity.
Investigated payment issues by partnering with contracts and billing teams.
Improved workflow and reduced errors by facilitating communication across departments.