Ruth Calderon
Hayden
Summary
Detail-oriented professional with 5 years of experience and a proven knowledge of customer service, data collection and analysis, and clinical services. Aiming to leverage my skills to successfully fill the Lab assistant role at your company.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Front Desk Receptionist
Surgical Associates, PC
Birmingham
01.2023 - Current
- Answered phone calls promptly and directed inquiries appropriately.
- Coordinated communication between medical staff and patients effectively.
- Greeted patients warmly and ensured a positive first impression.
- Managed patient appointments efficiently using scheduling software.
- Maintained organized reception area for optimal workflow.
- Assisted patients with completion of intake forms and documentation.
- Processed insurance information and verified coverage details thoroughly.
- Handled patient inquiries with professionalism and empathy at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Lab Assistant
CUNNINGHAM PATHOLOGY
Birmingham
08.2020 - 12.2022
- Receives, verifies, logs, and collects patient requisitions and specimens for technical testing.
- Opens and inspects all specimens to assure an accurate specimen count.
- Verifies patient requisitions for completeness of patient, client, and insurance information.
- Prepares and sorts patient requisitions, and identifies and interprets data to be entered into the information system.
- Clinical history (past/present medical conditions, specifics of medical diagnosis or tests, treatment plans, family history, type of service, services received, dates of service, and provider of service)
- May label requisitions, specimen containers, cassettes and/or slides and affixes coverslip to slides.
- Files, retrieves, and distributes blocks, slides, and pathology reports.
- Operates, cleans, and sterilizes laboratory equipment, glassware, instruments, and workstation.
- Disposes of hazardous chemical waste per regulatory guidelines.
Lab Assistant
Skin Pathology
Birmingham
02.2017 - 06.2020
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
- Cleaned and sanitized equipment and workstation to pass health and safety inspections.
- Followed safety procedures when handling and disposing of hazardous chemicals.
- Ensured final products passed quality control standards before release.
- Prepared specimens and performed H&E staining.
- Carefully reviewed test results for accuracy.
Sales Associate
GALLS
Birmingham
02.2016 - 02.2017
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Cashier
THE HOME DEPOT
Birmingham
05.2012 - 02.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated customers on promotions to enhance sales.
- Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
High School Diploma -
Cleveland High
Cleveland, ALSkills
- HIPAA compliance
- Lab testing and reporting
- Sharp critical thinker
- Data and statistical analysis
- Appointment scheduling
- Patient communication
- Insurance verification
- Data entry
- Front desk operations
- Customer relationship management
- Office organization
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Professionalism
- Team collaboration
- Effective communication
- Decision-making
- Guest relations
- Customer service
- Record keeping
- Email and telephone decorum
Timeline
Front Desk Receptionist
Surgical Associates, PC
01.2023 - Current
Lab Assistant
CUNNINGHAM PATHOLOGY
08.2020 - 12.2022
Lab Assistant
Skin Pathology
02.2017 - 06.2020
Sales Associate
GALLS
02.2016 - 02.2017
Cashier
THE HOME DEPOT
05.2012 - 02.2016
High School Diploma -
Cleveland High