Ruth El Iluminada
Seattle,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
Gourmondo
02.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Head Barista
Riviera French Cafe
08.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Monitored customer feedback to improve barista performance and customer service.
Barista
ButterDose
11.2022 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista/Key Holder Supervisor
787 Coffee
04.2021 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Sarasota High School
01.2019
Skills
- Coffee expertise
- Soft selling
- Cash Handling
- Food Preparation
- Table Bussing
- Menu Memorization
- Opening and closing duties
- Espresso machine operation
- POS Systems
- Latte art
- Friendly and outgoing
- Order Taking
Timeline
Barista
Gourmondo
02.2024 - Current
Head Barista
Riviera French Cafe
08.2023 - 02.2024
Barista
ButterDose
11.2022 - 08.2023
Barista/Key Holder Supervisor
787 Coffee
04.2021 - 11.2022
Sarasota High School
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