Ruth Gosainez
Los Angeles,CA
Summary
Experienced food service professional with expertise in managing fast-paced environments. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Manager
Vui Ve
Little Tokyo & North Hollywood
01.2026 - Current
- Led team in optimizing daily operations, enhancing overall efficiency and productivity.
- Developed training programs for staff to improve service quality and customer satisfaction.
- Implemented inventory tracking systems to improve stock visibility and reduce discrepancies.
- Operated kitchen equipment and maintained cleanliness standards.
- Resolved customer complaints promptly, enhancing satisfaction levels.
Active Duty Enlistment
United States Marine Corps
San Diego
05.2025 - 12.2025
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Led strategic planning initiatives to enhance operational efficiency in diverse military operations.
- Learned discipline.
Cashier
Wendy’s
Gardena
01.2024 - 01.2025
- Taking drive through orders & helping customers, as well as interacting with guests. Constant cleaning & organizing + restocking.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Managed cash register operations, ensuring accurate transactions and balance.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collaborated with team members to provide exceptional customer service during peak hours.
Shift Lead
El Pollo Loco
Inglewood
01.2023 - 01.2024
- Helped customers by taking and bagging orders.
- Training on burrito line, cook station, prep station, & management.
- Took knowledge in closing and opening the store in the correct manner.
- Closed out the shift every night with manager tasks & reassuring the store was left back to it’s normal clean state. Managed all shifts alone and kept business running.
- Coordinated shift schedules, optimizing labor resources to meet peak operational demands.
- Trained new staff on food safety practices and company procedures for efficient workflow.
- Monitored kitchen operations for compliance with health regulations and organizational policies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Shift Lead
Wingstop
Walnut Park
08.2020 - 01.2023
- Helped customers by taking and bagging orders, did constant cleaning & organizing, as well as restocking.
- Learned to close and open the store in the correct manner. Managed shifts & delegated tasks.
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CA12.2027
Certified Medical Assistant - Medical Assistant Program
UEI College
Huntington Park, CA10.2026
No Degree - Criminal Justice
California State University
Los Angeles08.2022
High School Diploma -
Linda Marquez High School - School of Social Justice
Huntington Park06.2022
Skills
- Team leadership
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Emergency response
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
AWARDS
Food Handlers Card Expires: February 2028
CPR License Expires: May 2026
LAUSD Seal of Biliteracy & California State Seal of Biliteracy Awarded on July 2022
Employee of The Month Awarded on September 2021
Timeline
Manager
Vui Ve
01.2026 - Current
Active Duty Enlistment
United States Marine Corps
05.2025 - 12.2025
Cashier
Wendy’s
01.2024 - 01.2025
Shift Lead
El Pollo Loco
01.2023 - 01.2024
Shift Lead
Wingstop
08.2020 - 01.2023
Associate of Science - Nursing
Pasadena City College
Certified Medical Assistant - Medical Assistant Program
UEI College
No Degree - Criminal Justice
California State University
High School Diploma -
Linda Marquez High School - School of Social Justice