Open To Work
Ruth Greene
Rochester,NY
Work Preference
Summary
Results-driven Collections Specialist focused on customer communication and relationship management. Experienced in coordinating account management efforts, improving collections strategies, and delivering exceptional service. Aiming to contribute to a team that values customer service excellence.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Collections Specialist
Robert Half
Victor, New York
05.2026 - Current
- Managed customer accounts to ensure timely payment and reduce outstanding balances.
- Communicated with clients regarding overdue invoices and payment arrangements.
- Recorded information about customers' financial status and collections status efforts.
Customer Service Field Representative
Rochester Gas and Electric
Rochester, New York
06.2025 - 02.2026
- Provided courteous customer service in person and via phone, email and text.
- Assisted customers with inquiries regarding utility services and billing.
- Coordinated with internal departments to ensure timely resolution of customer issues.
- Collaborated with team members to ensure effective service delivery.
- Coordinated with technical teams to resolve service disruptions promptly.
- Educated customers about energy efficiency programs and services available.
- Adhered to all company policies and procedures related to customer service operations.
- Maintained accurate records of customer interactions using computerized tracking systems.
- Completed daily store opening procedures to ensure readiness for customers.
Education
Some College (No Degree) - Health And Wellness
Genesee Comunity College
Batavia, NYSkills
- Collections management
- Payment processing
- Account reconciliation
- Account analysis
- Customer relationship management
- Issue resolution
- Customer communication
Certification
- MLO
Timeline
Collections Specialist
Robert Half
05.2026 - Current
Customer Service Field Representative
Rochester Gas and Electric
06.2025 - 02.2026
Some College (No Degree) - Health And Wellness
Genesee Comunity College