Ruth Johnson

•Roomed patients and collected vital signs, including manual blood pressure readings.

•Conducted strep tests, COVID tests, urinalysis, and EKG as necessary.

•Charted patient visit information to maintain accurate records.

•Stocked exam rooms to ensure readiness for patient care.

•Provided patient information to appropriate healthcare providers for follow-up.

•Checked insurance eligibility and processed copayments efficiently.

•Greeted patients warmly, checked them in, and updated demographic information.

•Handled medication, imaging, and infusion prior authorizations accurately.

•Called and mailed patients lab and imaging results as well as answered any questions they may have.

•Managed incoming medication samples, as well as outgoing ones, timely and efficiently.

•Answered phones warmly and answered any questions patients have or directed them where to find the answer.

•Scheduled patients for appointments as well as handled any patient cancellations/ no shows.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.