Ruth Lorenzana
Columbus ,OH
Summary
Driven manager with a proven track record at Delphos Wireless, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and staff development, significantly improving team performance and operational efficiency. Skilled in verbal communication and fostering teamwork, consistently achieving and exceeding company goals.
Overview
7
7
years of professional experience
Work History
Manager
Delphos Wireless
2022.07 - 2024.07
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Area Manager
Citywide
2018.07 - 2021.07
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Bilingual Recruiter
Prologistix Staffing
2017.07 - 2018.07
- Collaborated with HR team members to develop targeted recruitment marketing campaigns, increasing applicant volume.
- Improved recruitment process efficiency by implementing new technology and strategies.
- Provided excellent candidate experience throughout the entire recruitment process, resulting in positive feedback from applicants and hiring managers alike.
- Negotiated competitive compensation packages for successful candidates while adhering to budget constraints and company guidelines.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
Timeline
Manager
Delphos Wireless
2022.07 - 2024.07
Area Manager
Citywide
2018.07 - 2021.07
Bilingual Recruiter
Prologistix Staffing
2017.07 - 2018.07
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