Ruth M. Berrios
Orlando,FL
Summary
Dynamic customer service professional with a proven track record at Herff Jones, adept in handling high volumes of calls and mastering client management. Excelled in de-escalating customer concerns and fostering positive relationships, showcasing exceptional interpersonal communication and complaint handling skills. Achieved significant improvements in customer satisfaction and service efficiency.
Overview
14
14
years of professional experience
Work History
CSR Representative
Herff Jones
09.2021 - 08.2024
- Answered the phone, helped high school students choosing their high School class ring and senior apparels
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided customer service support to customers over the phone and by email.
Eligibility Associate
State of Indiana Division of Family Resources
07.2016 - 08.2021
- Fact Checking, Record Keeping, and advocacy on behalf of the clients
- This is for the SNAP and Medicaid systems
- Answered the phone also
- Attended training sessions related to changes in program guidelines or regulations.
- Developed strategies for resolving issues related to applicant qualifications.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
CSR Representative
Art Hill Auto Group
09.2010 - 07.2016
- Closed parts and repair order tickets
- Assist with office duties and customer office enquiries
- Answered the phone, and was the main cashier for the service department
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Gathered feedback from customers regarding products and services.
Education
Associate Degree - Office Administration and Services–Secretarial
Calumet College of St Joseph
01.1991
High School - College Bound
Central High School
East Chicago, IN01.1988
Skills
- Handles high volume of calls
- Client management
- Interpersonal communication
- Customer focus
- Scheduling
- Account updating
- Complaint handling
References
Available upon request
Awards
- Volunteer Award–Church
- Domestic Violence Award
Languages
Speaks, translates, very proficient in Spanish
Languages
Spanish
Professional
Timeline
CSR Representative
Herff Jones
09.2021 - 08.2024
Eligibility Associate
State of Indiana Division of Family Resources
07.2016 - 08.2021
CSR Representative
Art Hill Auto Group
09.2010 - 07.2016
Associate Degree - Office Administration and Services–Secretarial
Calumet College of St Joseph
High School - College Bound
Central High School