Ruth Phillips
Wauwatosa
Summary
Accomplished 911 Emergency Dispatcher and Program Assistant with a proven track record adept in multitasking and prioritization under pressure. Excelled in strategic problem-solving and effective communication, achieving a nearly perfect call review score. Skilled in Microsoft Office and ProPhoenix, I seamlessly coordinated emergency responses, demonstrating adaptability and critical thinking in high-stress situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Wauwatosa Police Department
06.2023 - Current
- Documented details of each call accurately in the dispatch system.
- Prioritized the needs of Police, Fire and Medical services.
- Coordinated with multiple agencies to ensure timely response.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Utilized superior communication to work within a team setting.
Program Assistant Advanced Confidential
Wisconsin State Patrol
04.2022 - 01.2025
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Maintained clear lines of communication between departments, facilitating a more collaborative work environment.
- Handled confidential information discreetly while adhering to privacy policies and guidelines.
- Handled and fulfilled all sensitive Open Records Request.
- Creating cases and working hand in hand with multiple District Attorneys.
- Working closely with the Technical Reconstruction Unit to build and prepare high profile cases.
911 Emergency Dispatcher
Wisconsin State Patrol
09.2020 - 04.2022
- Worked with DCI to enter all Amber, Silver and Green Alerts for the State of Wisconsin.
- Handled Nuclear Accident Reports and Test (NARS) for Point Beach and Prairie Island.
911 Emergency Dispatcher
Bayside Police Department
02.2019 - 09.2020
- Documented details of each call accurately in the dispatch system keeping a nearly perfect score throughout all call reviews throughout employment at this department.
- Held the highest record of 911 calls taken in the month amongst the other dispatchers.
Municipal Pool Manager
Village of Fox Point
03.2018 - 09.2018
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Assigned work to staff and motivated strong performance in key areas.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Supervised 40 plus teenage and college aged employees.
Education
High School Diploma -
Homeschooled
Milwaukee, WI06-2011
Skills
- Works Well Under Pressure
- Geographical expertise
- Adaptability in High-Stress Situations
- Multitasking and prioritization
- Problem-solving abilities
- Effective communication
- Critical thinking
Certification
- Advanced Transaction Information for the Management of Enforcement (TIME 2 Certified)
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- CPR/AED Certification
- Crisis Intervention Certification
- QPR Suicide Prevention Certification
- Rapid SOS
- Active Shooter Training
- Fire Response Training
- Bullying and Suicide Training
Languages
ASL
Limited Working
Timeline
911 Emergency Dispatcher
Wauwatosa Police Department
06.2023 - Current
Program Assistant Advanced Confidential
Wisconsin State Patrol
04.2022 - 01.2025
911 Emergency Dispatcher
Wisconsin State Patrol
09.2020 - 04.2022
911 Emergency Dispatcher
Bayside Police Department
02.2019 - 09.2020
Municipal Pool Manager
Village of Fox Point
03.2018 - 09.2018
High School Diploma -
Homeschooled
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