Ruth Segovia
Dallas,Tx
Summary
Creative with 8+ years of customer service looking to transition to a new field of work to apply customer serve and bilingual skills. Effective communicator, dedicated, and dependable.
Overview
9
9
years of professional experience
Work History
Cake Decorator
Whole Food Market
09.2022 - Current
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Followed food safety standards when handling ingredients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written in Spanish and English
Cake Decorator
Unrefined Bakery
03.2015 - 01.2022
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
Education
No Degree - Allied Health
El Centro College
Dallas, TXSkills
- Customer Service
- Dependable and Responsible
- Strong Communication Skills
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Whole Food Market
09.2022 - Current
Cake Decorator
Unrefined Bakery
03.2015 - 01.2022
No Degree - Allied Health
El Centro College
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