Ruth Seleamy

• Review incoming applications, forms, or client requests for accuracy and completeness.
• Collect and verify required documents and information.
• Input data into relevant databases or systems while maintaining accuracy.
• Communicate with clients, applicants, or customers to obtain missing information.
• Follow up on pending applications or requests.
• Maintain confidentiality and comply with privacy regulations.
• Work closely with other departments to ensure a smooth intake process.
• Generate reports and keep records of processed applications.

• Responsible for answering high volume of incoming calls, email online inquiries, confirming appointment as well as making outgoing calls to patients/labs vendors/Medical offices
• Responsible for maintaining accurate patient records, including medical history, treatment plans, and progress notes
• Provided exceptional patient support and acted as a liaison between patients, families, and healthcare providers to ensure effective communication and continuity of care
• Adhere to all HIPPA guidelines and policies

• Conducted regular patrols to identify and address any security risks or breaches, promptly resolving incidents and preventing potential threats
• Responsible for ensuring the safety and security of residents and staff in a shelter setting
• Enforce shelter rules and regulations to maintain a safe and orderly environment
• Collaborate with local law enforcement and emergency services to coordinate and assist with emergency situations

• Strong knowledge of company products and services, providing accurate information and recommendations.

• Skilled in monitoring and updating driver routes using GPS tracking to optimize efficiency.

• Experienced in coordinating with operations and logistics teams for seamless dispatch operations.

• Proficient in handling inbound customer calls with professionalism and courtesy.

• Adept at resolving customer inquiries, issues, and complaints by identifying root causes and providing solutions.