Ruth Toledo
Houston,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2
2
Languages
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Store Manager
AT&T
Houston, Texas
09.2017 - Current
- Coached team on sales process, customer service, and product knowledge
- Conducted regular inventory counts to maintain accurate stock levels, device displays, and stock replenishment
- Led AT&T retail store operations and coached sales team performance.
- Managed daily scheduling, coverage, and sales floor assignments.
- Trained associates on AT&T products, service options, and selling standards.
- Resolved customer concerns and handled escalated service issues.
- Partnered with district leadership on store goals, staffing, and operations.
- Conducted daily store operations
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Assistant manager
Sprint
Houston, Tx
10.2013 - 08.2019
- Supervised daily operations
- Trained new employees on company procedures, service standards, and workplace safety.
- Supported manager with employee coaching, discipline, and performance reviews.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Sales Representative
Radio Shack
Houston, Texas
06.2012 - 10.2013
- Assisted customers on sales floor with product selection and questions.
- Processed purchases, returns, and exchanges through point-of-sale
- Resolved customer concerns with courteous, professional service.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Medical Assistant -
Fortis College
Houston, TX 10.2012 - 07.2013
Elsik High School
Houston, TXSkills
- Retail operations
- Sales coaching
- Inventory control
- Visual merchandising
- Cash handling
- Team scheduling
- Effective communication
- Problem solving
- Store operations oversight
- Partnership building
- Training and mentoring
- Sales expertise
- Multitasking and organization
Languages
Spanish
Professional
English
Professional
Timeline
Store Manager
AT&T
09.2017 - Current
Assistant manager
Sprint
10.2013 - 08.2019
Medical Assistant -
Fortis College
10.2012 - 07.2013
Sales Representative
Radio Shack
06.2012 - 10.2013
Elsik High School