Ruth Troyer
Fredericksburg,OH
Summary
Customer service professional with a solid background in cash handling and effective inquiry resolution. Recognized for improving member experiences through accurate and efficient transaction management. Focused on achieving customer satisfaction and operational excellence.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Vault Teller
The Killbuck Savings Bank Co.
Mt. Hope, OH
2025 - Current
- Processed customer transactions accurately and efficiently, ensuring secure cash handling.
- Balanced vault cash daily to ensure compliance with bank policies.
- Sustained appropriate cash levels to support branch operations and policy compliance.
- Opened consumer accounts and handled loan payments, wire transfers, and cash advances to support customer needs.
- Ensured smooth operations in the absence of the Branch Manager and Assistant Branch Manager.
Machine Operator
P Graham Dunn
Dalton, OH
2015 - 2022
- Operated machinery to produce high-quality wood decor and gifts.
- Assembled decor while adhering to strict quality standards.
- Packaged goods securely to prevent damage during transportation.
Member Service Representative
Everence Federal Credit Union
Kidron, Ohio
2022 - 2024
- Resolved account inquiries and service requests, enhancing member satisfaction through timely support.
- Opened and closed consumer accounts, streamlining processes to enhance member experience.
- Processed transactions accurately using banking software systems to maintain operational efficiency.
- Executed stop payments, cash advances, loan payments and wire transfers effectively.
- Educated members on products and services, increasing awareness of credit union offerings.
Education
GED
Skills
Customer service and support
Cash handling and transactions
- Account management
- Data entry
Languages
English
Professional
Pennsylvania Dutch
Professional
Timeline
Vault Teller
The Killbuck Savings Bank Co.
2025 - Current
Machine Operator
P Graham Dunn
2015 - 2022
Member Service Representative
Everence Federal Credit Union
2022 - 2024
GED