Hi, I’m
Ruth Daniela Madrigal
Hollywood,FL
Summary
Customer Service Representative with over 5 years of experience in Telephone Customer Service, including Sales, Patient care, scheduling/ cancelling appointments and Tech Support. Familiar with major customer service software's, conflict resolution, and always posses a positive attitude. Aiming to use proven skills to fill the role in your company.
Overview
8
years of professional experience
1
Certification
Work History
HCA Broward Surgical Specialists
Medical Assistant
2022.08 - Current (2 years & 1 month)
Job overview
- Assist in small procedures, remove staples, sutures, drain drainages and clean wounds.
- Bring in patients, do vitals, injections, check on results such as ultrasounds, CT’s, MRI’s.
- Clean and sanitize rooms between patients, prep the charts for doctors and clinic days
- Answer phone calls
- Take care of Plan of Cares and schedule patients for follow ups etc.
- Call patients and schedule them for a post op after surgery.
- Request Medical Records/ imaging/ Ultrasounds
Pediatric Associates
Medical Assistant
2021.07 - 2022.02 (7 months)
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
SurfMed
Call Center Representative Specialist
2015.08 - 2019.07 (3 years & 11 months)
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company products, form completion and access to services.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Empire Capital Management
Collections Specialist
2018.01 - 2019.02 (1 year & 1 month)
Job overview
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
Southeastern College , Hialeah, FL
(Not Done Yet) from Surgical Technician
06.2024
American Senior High School Adult Education , Hialeah, FL
High School Diploma
06.2018
University Overview
- Extracurricular Activities: Soccer Player
- Medical Program
Skills
- Account Management
- Charting Expertise
- Clinical Applications
- IV Discontinuation
- Customer Service
- Direct Patient Care
- EMR Systems
- Simple Dressings
- Sterile Procedures and Techniques
- Restocking Lab Supplies
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
HCA Broward Surgical Specialists
2022.08 - Current (2 years & 1 month)
Medical Assistant
Pediatric Associates
2021.07 - 2022.02 (7 months)
Collections Specialist
Empire Capital Management
2018.01 - 2019.02 (1 year & 1 month)
Call Center Representative Specialist
SurfMed
2015.08 - 2019.07 (3 years & 11 months)
Southeastern College
(Not Done Yet) from Surgical Technician
American Senior High School Adult Education
High School Diploma
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
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