Hi, I’m
Ruth Daniela Madrigal
Hollywood,FL
Summary
Customer Service Representative with over 5 years of experience in Telephone Customer Service, including Sales, Patient care, scheduling/ cancelling appointments and Tech Support. Familiar with major customer service software's, conflict resolution, and always posses a positive attitude. Aiming to use proven skills to fill the role in your company.
Overview
8
years of professional experience
1
Certification
Work History
HCA Broward Surgical Specialists
Medical Assistant
08.2022 - Current
Job overview
- Assist in small procedures, remove staples, sutures, drain drainages and clean wounds.
- Bring in patients, do vitals, injections, check on results such as ultrasounds, CT’s, MRI’s.
- Clean and sanitize rooms between patients, prep the charts for doctors and clinic days
- Answer phone calls
- Take care of Plan of Cares and schedule patients for follow ups etc.
- Call patients and schedule them for a post op after surgery.
- Request Medical Records/ imaging/ Ultrasounds
Pediatric Associates
Medical Assistant
07.2021 - 02.2022
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
SurfMed
Call Center Representative Specialist
08.2015 - 07.2019
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company products, form completion and access to services.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Empire Capital Management
Collections Specialist
01.2018 - 02.2019
Job overview
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
Southeastern College, Hialeah, FL
(Not Done Yet) from Surgical Technician
06.2024
American Senior High School Adult Education, Hialeah, FL
High School Diploma
06.2018
University Overview
- Extracurricular Activities: Soccer Player
- Medical Program
Skills
- Account Management
- Charting Expertise
- Clinical Applications
- IV Discontinuation
- Customer Service
- Direct Patient Care
- EMR Systems
- Simple Dressings
- Sterile Procedures and Techniques
- Restocking Lab Supplies
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
HCA Broward Surgical Specialists
08.2022 - Current
Medical Assistant
Pediatric Associates
07.2021 - 02.2022
Collections Specialist
Empire Capital Management
01.2018 - 02.2019
Call Center Representative Specialist
SurfMed
08.2015 - 07.2019
Southeastern College
(Not Done Yet) from Surgical Technician
American Senior High School Adult Education
High School Diploma
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
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