Ruthie Redmond
Decatur,GA
Summary
Dynamic Patient Care Coordinator with extensive experience at Hanger Clinic, excelling in HIPAA compliance and patient relations. Proven track record of enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Recognized for critical thinking and attention to detail, fostering trust and improving care delivery in fast-paced environment
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Hanger Clinic
05.2023 - 08.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Front Office Manager
Ankle and Centers of Georgia
09.2021 - 05.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Patient Service Representative
Mercy Care Medical
07.2020 - 07.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
English Language
Booker T Washington High School
Memphis, TN06.2001
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
Timeline
Patient Care Coordinator
Hanger Clinic
05.2023 - 08.2025
Front Office Manager
Ankle and Centers of Georgia
09.2021 - 05.2023
Patient Service Representative
Mercy Care Medical
07.2020 - 07.2021
English Language
Booker T Washington High School
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