Ruzanna Gazarian
Los Angeles,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Haven't worked from March 2020-April 2021 due to the Covid.
Overview
4
4
years of professional experience
Work History
Hostess
The Rose Venice
06.2019 - 06.2023
- Successfully greeted and seated an average of 150+ guests per day, maintaining a high level of customer satisfaction.
- Managed reservations and waitlists, reducing guest wait times by 25% through efficient seating arrangements.
- Collaborated with waitstaff and kitchen, resulting in a 15% improvement in overall table turnover rate.
- Addressed guest inquiries and concerns, maintaining a 95% positive feedback rate through excellent communication and problem-solving skills.
- Designed optimized floor plans, contributing to a 10% increase in seating capacity during peak hours.
- Collaborated with management to implement guest feedback initiatives, resulting in a 15% improvement in overall guest satisfaction scores.
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Used cash registers and credit card machines to cash out customers
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Education
Bachelor Of Science (B.S - Hospitality Management
American University of Armenia
Yerevan, Armenia06.2016
Skills
- Complaint Handling
- Customer Service
- Server Support
- Reservations Management
- Strong interpersonal and communication skills
- Expertise in reservation management software
- Exceptional customer service orientation
- Proficient in guest flow coordination
- Team leadership and training
- Conflict resolution and problem-solving
- Detail-oriented and organized approach
- Event planning
- High-Volume Dining
Timeline
Hostess
The Rose Venice
06.2019 - 06.2023
Bachelor Of Science (B.S - Hospitality Management
American University of Armenia
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