Rwanda Session
Jacksonville,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Self-employeed
Jacksonville, FL
05.2023 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Obeyed traffic laws and follow established traffic and transportation procedures.
School Bus Driver
1st Student, Kipp and Durham
Jacksonville, FL
11.2015 - 05.2023
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Operated motorized ramps and lifts to assist special needs students.
- Ensured safety of students by following all traffic laws and regulations.
Home Health Aide
My Care of North Florida
Jacksonville, FL
01.2014 - 12.2015
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe environment for clients at home.
- Provided companionship and emotional support to enhance client well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Customer Support Specialist II
ADT
Jacksonville, FL
06.2010 - 07.2012
- Provided exceptional customer support via phone and email channels.
- Maintained accurate records of customer transactions and communications.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Robert E Lee
Jacksonville, FL06-1991
Skills
- Customer service
- Time management
- Communication skills
- Problem solving
- Conflict resolution
- Verbal and written communication
- Multitasking and organization
- Clean DMV record
Timeline
Delivery Driver
Self-employeed
05.2023 - Current
School Bus Driver
1st Student, Kipp and Durham
11.2015 - 05.2023
Home Health Aide
My Care of North Florida
01.2014 - 12.2015
Customer Support Specialist II
ADT
06.2010 - 07.2012
High School Diploma -
Robert E Lee