Ryan Babcock
Marietta,GA
Summary
Highly self-motivated individual with experience and success in customer service, incident management, sales, leadership roles and computer information systems. Expertise in troubleshooting and remote desktop support with customers. Well versed in Office 365, Excel, Word and hardware installation and peripheral support.
Overview
9
9
years of professional experience
Work History
Sales
Micro Center
Marietta, GA
11.2022 - Current
- Recommend and sell products and appropriate services pertaining to customers' needs and wants
- Assist in planning, budgeting and optimizing customer's PC, server, office and 3D printer needs
- Maintain excellent customer satisfaction and long term, recurring business relationships
- Provide solutions to customer's tech issues and troubleshooting problems through relevant information and instruction
Store Leader
Gamestop
Cartersville, GA
07.2021 - 03.2023
- Lead a team to higher performing sales, productivity and workplace culture
- Provide exceptional customer service through daily communications with customers
- Handle customer needs while selling product warranties and company memberships
- Maintain store inventory and loss prevention through daily counts and serial binder keeping
Assistant
MetaNova
Los Angeles, CA
07.2017 - 12.2020
- Collected accurate and high value prospects to generate leads for various email campaigns
- Assisted with writing email copy for businesses for email marketing campaigns
- Set up office infrastructures for companies and provided remote desktop support
- Edit and produced associated podcast & supplemental content
Education
High School Diploma -
Woodland High School
CartersvilleSkills
- Communication
- Desktop troubleshooting
- Customer support
- Software Installation
- System monitoring tools
- Customer Service
- Incident management
- Jira
Timeline
Sales
Micro Center
11.2022 - Current
Store Leader
Gamestop
07.2021 - 03.2023
Assistant
MetaNova
07.2017 - 12.2020
High School Diploma -
Woodland High School