Ryan Brown

Stabilized properties during leadership vacancies and ownership transitions, ensuring operational continuity. Led property-level accounting teams during transitions to maintain financial accuracy and reporting cadence. Developed executive-ready reporting packages for corporate finance and property leadership. Redesigned housekeeping productivity systems to enhance departmental accuracy and optimize labor efficiency. Streamlined room assignment inventory control processes to accelerate turnaround and reduce downtime. Rebuilt pre-arrival and departure workflows to eliminate bottlenecks and enhance guest satisfaction. Implemented targeted training programs to elevate service standards and reinforce brand culture.

• Directed operations for 40-member team, enhancing profitability and brand compliance.
• Achieved RevPAR index of 108.7 and occupancy index of 106.1 through innovative OTA strategies, including packages and member promotions
• Increased YTD group revenue numbers by 167% through targeted pricing and lead generation strategies.
• Managed P&L to ensure strategic growth and maximized profitability.
• Boosted RevPAR and occupancy using focused sales initiatives.
• Negotiated supplier contracts to lower operational costs while adhering to brand standards.
• Fostered collaborative team environment, empowering staff and increasing morale.
• Analyzed market trends to refine pricing strategies, significantly improving RevPAR.

• Led successful opening of JW Marriott Dallas Arts District, achieving operational readiness ahead of schedule.
• Directed operations of 267 guest rooms, driving effective strategies for turnover and occupancy rates.
• Established high standards of cleanliness and guest satisfaction on a daily basis.
• Supervised and trained staff, fostering positive work environment with strong teamwork.
• Managed recruitment, onboarding, and training of eight managers and over 45 hourly associates.
• Drove hotel ITR to 73.6 FY24 YTD, ranking among top 11 JW Marriott properties in North America.
• Increased Running 28 Day RevPAR Index to 102 and ADR Index to 103, exceeding brand benchmarks.
• Elevated Housekeeping Cleanliness score to 88.6 YTD, surpassing brand average by 9.2 points.

• Orchestrated opening of 177-room hotel, achieving high guest satisfaction and strong market launch.
• Managed budgets and forecasts, securing a 71.9% rooms profit margin.
• Completed hotel renovation and rebranding, strengthening market presence.
• Collaborated with revenue management, attaining 112.1% average rate index.
• Streamlined service protocols, consistently exceeding brand service scores.
• Implemented advanced budgeting techniques, optimizing resource allocation while maintaining robust profit margins.
• Fostered partnerships with revenue management teams, maximizing revenue potential through exceptional performance metrics.
• Analyzed operational data to refine service protocols, resulting in increased brand service scores.

• Achieved budget goals consistently while managing full P&L responsibilities.
• Oversaw three department managers and 20+ staff members to ensure operational excellence.
• Enhanced customer service scores by 3.4% year-over-year, maintaining hotel’s top 10 ranking.
• Attained GBAC STAR Facility Accreditation for exceptional cleanliness and safety standards.
• Streamlined operational processes to improve efficiency and guest satisfaction across all departments.
• Analyzed guest feedback to implement targeted training that elevated customer service ratings.
• Fostered teamwork among department heads, increasing overall staff engagement.
• Managed day-to-day operations, including budgeting, scheduling, and staff training.

• Developed operational strategies and managed a team of over 20 employees.
• Enhanced team performance through effective training and conflict resolution initiatives.
• Assisted in budgeting, expense control, and scheduling alongside General Manager.
• Achieved 4.3% year-over-year improvement in customer service scores through strategic initiatives.
• Collaborated with cross-functional teams to enhance guest satisfaction and improve service quality.
• Streamlined operational workflows, increasing team efficiency and fostering a cohesive environment.
• Analyzed customer feedback to identify service gaps, leading to targeted improvements.
• Mentored team members, boosting morale and contributing to a positive workplace culture.

• Managed team of 30+ staff, optimizing daily operations and guest satisfaction.
• Implemented new cleaning protocols, elevating cleanliness and sanitation standards.
• Conducted monthly revenue and expense forecasts for financial planning.
• Facilitated training sessions, enhancing staff performance and maintaining high standards.
• Oversaw budgeting and procurement processes to control costs effectively.
• Increased The Village at Breckenridge Condo occupancy rate to 73% year-over-year.
• Achieved customer satisfaction rating improvement of 4.4% within fiscal year.
• Implemented digital tracking system for housekeeping tasks, improving accountability.

• Concentration: Management
• Emphasis: Entrepreneurship