Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Corporate Director of Club Operations
Gold's Gym Tennessee
Murfreesboro, Tennessee
08.2011 - Current
Built and implemented programming strategy and standards that supported enterprise philosophy..
Drafted invoices for completed work.
Developed business plans to capitalize on new services and facilitate successful future growth and practice acquisitions.
Met regulatory, compliance and safety requirements.
Created and implemented aggressive action plan to address pressing cost control needs.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained new employees on proper protocols and customer service standards.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Data Coordinator
Verizon Wireless
Murfreesboro, TN - Tennessee
12.2005 - 01.2011
Worked closely with network administrators and server engineers to deliver quality service.
Installed and configured new devices and system components.
Researched and recommended network and data communications hardware and software.
Coordinated installation of new users and relocations of existing users.
Used coordination and planning skills to achieve results according to schedule.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.