Ryan Cassidy

• Maintained accurate client information within the company database and organized contractor background documentation and certifications.
• Managed client invoicing and billing records using QuickBooks.
• Created monthly client schedules and coordinated schedule information with contractor teams.
• Participated in B2B meetings involving software acquisition and changes to company processes and protocols

• Provided input on operational and client-management decisions, including evaluating client relationships based on time investment and business value and considering adoption of new tools.

• Coordinate schedules, rehearsals, and event logistics for students and performance groups.
• Communicate regularly with students, parents, and staff to ensure smooth operations and timely follow-up.
• Manage multiple projects and deadlines simultaneously while maintaining high service standards.

• Support customer acquisition by conducting trial lessons and converting prospective students into enrolled customers.
• Build long-term client relationships that support student engagement and retention.
• Have instructed 50+ students across varying skill levels while managing ongoing client relationships.

• Created and scheduled promotional content for Instagram and Facebook using Canva and Hootsuite.
• Wrote social media copy and collaborated with team members to maintain consistent brand messaging.
• Captured and edited photo and video content from live performances for digital marketing campaigns.