Ryan Chapron
Highland,CA
Summary
Seasoned Leasing Manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Leasing and Marketing Manager
Asset Living
08.2024 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Tier 3 Technical Support Representative
Verizon
01.2022 - 05.2024
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
Warehouse Supervisor
Volt
03.2021 - 08.2021
- Revised and developed procedures to reduce risk and achieve compliance.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Completed daily operations on time and maintained high standards of accuracy.
Leasing Specialist
Hilltop Residential
01.2019 - 12.2020
- Kept meticulous records of all correspondence between management and tenants
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
- Collected, completed and processed lease applications
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
Leasing Specialist
First Communities Management Inc.
08.2018 - 12.2018
- Created and submitted daily reports on leasing activities
- Developed and implemented resident activities and identified problem vacancies
- Performed background checks on over 500 apartment applicants
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units
Sales Representative
T-Mobile US Inc.
06.2018 - 08.2018
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Coordinated trade shows and created marketing collateral to reach greater potential customers
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Security Guard
Securitas
01.2018 - 06.2018
- Worked both independently and collaboratively to resolve urgent issues with law enforcement
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Supported criminal investigations by collaborating fully with local law enforcement representatives
Education
Biology
Citrus College
Glendora, CABiology
Mt San Antonio College
Walnut, CABachelor of Science - Biology Minor in Finance
Texas Southern University
Houston, TX05-2024
High School Diploma -
Colony High School
Ontario, CA05-2017
Skills
- Business processes and procedures
- Excellent written and oral communication
- Sales expertise
- Complaint resolution
- Inbound Customer Calls
- Revenue Growth
- Financial Transactions
- Positive Rapport-Building
- Partnership development
- Competitive analysis
- Website management
- Advertising strategy
- Property management
Timeline
Leasing and Marketing Manager
Asset Living
08.2024 - Current
Tier 3 Technical Support Representative
Verizon
01.2022 - 05.2024
Warehouse Supervisor
Volt
03.2021 - 08.2021
Leasing Specialist
Hilltop Residential
01.2019 - 12.2020
Leasing Specialist
First Communities Management Inc.
08.2018 - 12.2018
Sales Representative
T-Mobile US Inc.
06.2018 - 08.2018
Security Guard
Securitas
01.2018 - 06.2018
High School Diploma -
Colony High School
Biology
Mt San Antonio College
Biology
Citrus College
Bachelor of Science - Biology Minor in Finance
Texas Southern University