Ryan Chase
austin
Summary
Dynamic professional with experience in team leadership and cash handling. Skilled in training new employees and resolving customer complaints, contributing to a positive brand image. Committed to maintaining high standards of service and team performance.
Motivated team leader with expertise in customer service and training. Known for dependability and punctuality, consistently enhances team performance through effective mentoring and problem-solving strategies.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Cashier Team Lead
Mighty Fine Burgers
Round Rock, TX
04.2024 - 01.2026
- Led cashier team in providing exceptional customer service and efficient transaction processing.
- Trained new cashiers on register operation, company policies, and customer engagement techniques.
- Ensured accurate cash handling and balanced registers at the end of shifts.
- Monitored team performance to maintain high standards of service and operational efficiency.
- Collaborated with management to develop training materials for staff development initiatives.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Food Runner
Flix Brewhouse
Round Rock, TX
04.2023 - 11.2023
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new team members on service standards and procedures.
- Monitored dining area for cleanliness and addressed customer needs proactively.
- Ensured compliance with health and safety regulations in food handling practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Science - Nursing
Texas Tech University
Lubbock, TX05-2029
Skills
- Customer service
- Team leadership
- Problem-solving
- Positive attitude
- Punctual and reliable
- Product knowledge
- Adaptability and dependability
Accomplishments
Passed my Clinical Medical Assistant certifications as a sophomore in high school.
Certification
CPR: Adult, Child, Infant & AED certified
Timeline
Cashier Team Lead
Mighty Fine Burgers
04.2024 - 01.2026
Food Runner
Flix Brewhouse
04.2023 - 11.2023
Bachelor of Science - Nursing
Texas Tech University
Extracurricular activities
High School JV soccer team
High school Varsity Cross Country(captain)
Club soccer team
Mu Alpha Theta Honor Society Member
Christian Apologetics Club
620 Austin Running Club