Ryan Desm
Advanced Auto Parts
Freeport,NY
9
years of professional experience
Dependable Retail Professional experienced in enhancing customer satisfaction and operational efficiency through effective communication and proactive problem-solving. Improved store performance by building strong customer relationships, managing inventory, and executing cash handling procedures. Focused on delivering exceptional service and driving sales through personalized merchandise recommendations and strategic display creation.
Work History
Sales Associate
5 Years 5 Months- Implemented feedback mechanisms to capture customer insights, driving continuous improvement in service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Barback
2 Years 9 Months- Supported bartenders by efficiently restocking supplies and maintaining cleanliness in bar area.
- Assisted in preparing garnishes and cocktail ingredients to enhance service speed.
- Managed glassware inventory, ensuring availability for peak service times.
- Trained new bar staff on operational procedures and safety protocols.
- Implemented efficient cleanup processes, reducing downtime between service periods.
- Collaborated with team members to streamline workflow during busy shifts.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operational flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Delivered food to customers at bar and tables.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
- Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
- Reduced service times, efficiently managed dishwasher during high-volume periods.
- Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment.
- Ensured optimal cleanliness, sanitized bar surfaces, and washed glassware to maintain a hygienic environment.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and a quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Cart Attendant
2 Months- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Utilized strong communication skills to interact with customers and colleagues, effectively conveying relevant information for successful daily operations.
- Collaborated with team members to maintain a clean and organized sales floor.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Maintained cleanliness of cart areas, ensuring safety and compliance with health regulations.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
- Assisted co-workers in restocking and conducting inventory of store.
- Cleaned carts and repaired broken or damaged parts.
- Improved operational efficiency, helping with store opening and closing procedures.
- Increased availability of carts for customers by quickly responding to peak shopping times.
- Improved store efficiency with timely retrieval and placement of carts from parking areas.
- Managed lost and found items in the cart area, ensuring proper documentation and retrieval processes.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
High School Diploma
- [Number] GPA3.0
- Honor Roll [Semester and Year] Senior Year 2015-2016
Skills
Cash handling
Cash register operation
Sales training
Customer service
Time management
Teamwork and collaboration
Problem-solving skills
Verbal/written communication
Listening skills
Goal-oriented
Reliable and punctual
Adaptability
Customer engagement
Friendly and outgoing
Conflict resolution
Interpersonal skills
Languages
Spanish
Limited Working
Timeline
Sales Associate
Advanced Auto Parts
03.2021 - CurrentRead More
Barback
Halfway Down
06.2020 - 03.2023Read More
Cart Attendant
Target
11.2017 - 01.2018Read More
Paynesville Area High Shool
High School Diploma
Read More