Ryan Duffy
Longs ,SC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Lowe's Home Improvement
North Myrtle Beach, SC
06.2022 - Current
- Managed daily unloading and accurate stocking of products, ensuring optimal availability and safety compliance.
- Guided customers in product selection, utilizing paint knowledge to meet sales targets and deliver exceptional service.
- Processed online and in-store pickup orders accurately and timely, prioritizing safety throughout fulfillment operations.
- Collaborated effectively with colleagues to meet deadlines and optimize order flow, enhancing team productivity.
- Resolved customer issues promptly through strong communication and problem-solving abilities, enhancing customer satisfaction.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Supported front-end operations, including returns and credit services, ensuring smooth store opening and closing processes.
- Led resolution of escalated customer concerns, showcasing leadership in customer service excellence.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
TopGolf
Myrtle Beach, SC
03.2019 - 06.2022
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adhered to company initiatives and achieved established goals.
- Provided accurate information about products, prices and services.
- Collaborated with team members to achieve daily goals.
- Trained new team members using approved training materials and information.
- Maintained a clean and organized work area throughout shift.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
North Arlington High School
North Arlington, NJ06-2015
Some College (No Degree) - Intelligence
Coastal Carolina University
Conway, SCSome College (No Degree) - Criminal Justice
Rutgers University
Newark, NJSkills
- Inventory management and product stocking
- Order processing and cash handling
- Visual merchandising and brand promotion
- Sales tracking and relationship management
- Effective communication and issue resolution
- Team collaboration and multitasking
- Self-checkout support and POS operation
- Professionalism and positive attitude
- Store organization and policy knowledge
- Feedback implementation strategies
- Goal orientation
- Employee training and development
- Active listening skills
- Reading comprehension
Affiliations
- Running
- Soccer
- Cycling
- Reading
- Writing
Accomplishments
- Associate of the Month
- 38 credit applications 12 month period
Languages
English
Native/ Bilingual
Timeline
Sales Associate
Lowe's Home Improvement
06.2022 - Current
Sales Associate
TopGolf
03.2019 - 06.2022
High School Diploma -
North Arlington High School
Some College (No Degree) - Intelligence
Coastal Carolina University
Some College (No Degree) - Criminal Justice
Rutgers University
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