Ryan Fachting
Alma,MI
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
Central Michigan University
10.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Golf Sales Manager
Dick's Sporting Goods
09.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Team Leader
Burger King
08.2019 - 10.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Computer And Electrical Engineering
Central Michigan University
Mount Pleasant, MI05.2026
Associate of Science - Math And Computer Science
Central Michigan University
Mount Pleasant, MI05.2026
High School Diploma -
Alma High School
Alma, MI05.2021
Skills
- Employee Training
- Cost and Budget Analysis
- Root Cause Analysis
- Document Review
- Document Management
- Problem-Solving Skills
- Project Coordination
- Network Infrastructure Updates
- Device Configuration
- Audit Support
Timeline
Information Technology Specialist
Central Michigan University
10.2021 - Current
Golf Sales Manager
Dick's Sporting Goods
09.2021 - Current
Team Leader
Burger King
08.2019 - 10.2021
Bachelor of Science - Computer And Electrical Engineering
Central Michigan University
Associate of Science - Math And Computer Science
Central Michigan University
High School Diploma -
Alma High School
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