RYAN FARMER
Verona,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
Work History
General Manager
LensCrafters, EssilorLuxottica
Rockaway, NJ
04.2018 - Current
- Managed budget implementations, employee reviews, training and schedules
- Developed and maintained relationships with customers, Doctors and patients
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures
- Boosted productivity by aligning company systems and processes and set accountability standards
- implemented operational strategies and effectively built customer and employee loyalty.
Store Manager
LaneBryant, Ascena Retail Group Inc
Wayne, NJ
05.2017 - 04.2018
- Managed inventory, cash control and store operating procedures
- Managed store employees through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
Area Manager
Geox SpA
New York, NY
08.2015 - 05.2017
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies to influence assortment for all categories in two different markets
- Drove revenue and team morale by developing and deploying sales contests to foster a winning environment.
- Summarized and reported business trends to Director of Stores Weekly
Senior Assistant Manger
BJ’s Wholesale Club
Watchung, NJ
05.2015 - 08.2015
- Cross Trained in multiple stores across NJ, NY and PA
- Implemented RTVs and better controls to influence P&Ls
- Managed budgets alongside department managers to ensure adequate stock levels
General Manager
Talbots
New York, NY
09.2013 - 11.2014
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implememted a streamlined approach to Clienteling
- Increased EBITDA by 1578%in 6 months
- Recruited, trained and developed leaders to exceed sales plan.
General Manager
LOFT, ANN INC
Livingston, NJ
09.2007 - 04.2013
- Broadway at 69th Street, NY - $3.2m
- Avenue of the Americas at 52nd St, NY - $5.8m
- 770 Broadway at 9th Street, NY - $3.2m - $2.8m
- The Mall at Short Hills, NJ $3.0
- Livingston Mall, NJ $2.8m
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Achieved a role as a "Performance Coach" to aid new leaders in their onboarding to LOFT across the East Coast
General Manager
Gap, Inc
Phillipsburg, Allentown, Bridgewater, NJ, PA, NJ
06.1999 - 07.2007
- Phillipsburg – $3.2m
- Lehigh Valley Mall - $6.5m
- Bridgewater - $10.2m
- Held every position within the store enviornment, from stock person, to Assistant Manager, to General Manager
- Inventory control, shrink, sales planning, visual execution, recruiting, training and development, sales generation
Education
Associate of Arts - Industrial Psychology
Ramapo College of New Jersey
Mahwah, NJSkills
- Sales Promotion
- Management Training
- Human Resources Oversight
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Policy Development and Enforcement
- Program Optimization
- Records Organization and Management
- Maximizing Profitability
- P&L Responsibility, Business Growth Initiatives
Affiliations
- F.N. Brown Elementary School, SCA memeber
- Verona High School-"DugOut Club" board member
- Verona Together Philanthropic group
Timeline
General Manager
LensCrafters, EssilorLuxottica
04.2018 - Current
Store Manager
LaneBryant, Ascena Retail Group Inc
05.2017 - 04.2018
Area Manager
Geox SpA
08.2015 - 05.2017
Senior Assistant Manger
BJ’s Wholesale Club
05.2015 - 08.2015
General Manager
Talbots
09.2013 - 11.2014
General Manager
LOFT, ANN INC
09.2007 - 04.2013
General Manager
Gap, Inc
06.1999 - 07.2007
Associate of Arts - Industrial Psychology
Ramapo College of New Jersey
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