Ryan Hayes
Hazel Green,AL
Summary
Dynamic Shift Lead with a proven track record at Culvers, excelling in team motivation and operations management. Enhanced guest satisfaction through effective employee training and cash handling expertise. Achieved increased shift productivity by fostering accountability and clear communication, ensuring high standards of service and quality in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Shift Lead
Culvers
Hazel Green, AL
12.2025 - Current
- Oversaw daily restaurant operations, ensuring exceptional guest service, food quality, and cleanliness standards.
- Directed closing shifts by delegating responsibilities and ensuring thorough completion of cleaning tasks.
- Manage cash procedures including register reconciliation, deposits, and end-of-day financial reporting.
- Facilitated training and support for team members on customer service safety procedures and company policies.
- Coordinate employee schedules, shift assignments, and workflow to maintain efficient operations.
- Monitor inventory levels, complete closing counts, restock supplies, and communicate operational needs.
- Facilitated problem resolution to enhance team accountability and optimize shift performance.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Shift Lead
The Biscuit Express
Meridian, ID
12.2024 - 12.2025
- Led daily operations for shifts, contributing to customer satisfaction, food quality, and team productivity.
- Trained and guided team members on operational procedures, customer service expectations, and workplace standards.
- Assigned tasks to enhance efficiency and ensure seamless service delivery.
- Handled cash management tasks, including register reconciliations, deposit preparations, and issue resolutions.
- Executed end-of-day closing tasks, such as cleaning, restocking, and equipment checks to ready the restaurant for the following day.
- Supported team development through performance evaluations, offering constructive feedback to improve skills.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Hazel Green High School
Hazel Green, AL05.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Operations monitoring
- Operations management
- Productivity monitoring
Timeline
Shift Lead
Culvers
12.2025 - Current
Shift Lead
The Biscuit Express
12.2024 - 12.2025
High School Diploma -
Hazel Green High School