Ryan Heslin
Frisco
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with enforcing game regulations and maintaining fair play environment. Utilizes clear communication and impartial judgment to manage on-field conduct. Track record of demonstrating integrity and consistency in decision-making processes.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service
Market Street United
Frisco, TX
06.2023 - Current
- I received a promotion from bagger to cashier in 5 months of working.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored stock levels and communicated inventory needs to management effectively.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Umpire and Referee
Frisco Baseball Softball Association
Frisco, TX
03.2024 - 08.2025
- I umpired baseball games for younger kids to the best of my ability to make a fair game and to bring a smile to their faces.
- Promoted good sportsmanship among players.
- Interacted with children and parents on a daily basis.
- Mediated disputes between players, coaches, and parents, maintaining a positive game environment.
Education
High School Diploma -
Reedy High School
Frisco, TX05.2025
Business Management
University of Oklahoma
Norman, OK05-2029
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
Accomplishments
- Promoted to Cashier from Bagger after only 4 months for exceptional performance.
- Trained and mentored 5 employees.
Languages
English
Native or Bilingual
Timeline
Umpire and Referee
Frisco Baseball Softball Association
03.2024 - 08.2025
Cashier/Customer Service
Market Street United
06.2023 - Current
High School Diploma -
Reedy High School
Business Management
University of Oklahoma
Community Service and Clubs
- Lovepacs of Frisco, Frisco, TX, Decorated boxes of heartfelt messages to send to younger less fortunate kids with healthy, cooked food inside to put a smile on their faces! Once in Winter 2022.
- Miracle League of Frisco, Frisco, TX, I helped disabled kids play a game of baseball. I helped them swing the bat, run the bases, and enjoy the game of baseball! Twice a year for 2 years.
- Reedy Pickleball Club, I work with my friends to create fun matches, games, and tournaments for others who enjoy playing pickleball. Meet once a week throughout the school year.
Awards
I won the 'Lion Heart' Award in 2024 due to my excellent leadership and motivation throughout high school sports.