Ryan Hisatake
Kaneohe,HI
Summary
Proven leader in the hospitality industry, excelling in operations management and staff development at Morton's The Steakhouse. Enhanced brand awareness, driving sales growth, and achieved high customer satisfaction through effective problem-solving. Skilled in inventory control and staff training, significantly improving efficiency and service quality.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Morton's The Steakhouse
Honolulu, HI
10.2005 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Restaurant Manager
The Shorebird Bar & Grill
Honolulu, HI
04.1998 - 10.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Server
Boyd Gaming
Las Vegas, NV
10.1992 - 03.1998
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
James B Castle High School
Kaneohe, HI05.1992
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Employee Scheduling
Certification
Level 1 certification by The Master Court of Sommeliers
ServSafe Certified
Timeline
Assistant General Manager
Morton's The Steakhouse
10.2005 - 01.2023
Restaurant Manager
The Shorebird Bar & Grill
04.1998 - 10.2005
Server
Boyd Gaming
10.1992 - 03.1998
James B Castle High School