Ryan James OCallaghan
Santa Rosa,CA
Summary
Experienced automotive Sales Manager and Finance Manager with experience at several franchise dealerships. Leader of a team of sales staff who work and strive to maximize volume and profits for the store. Develop sales strategies with a large team and ensure excellent customer service and product knowledge. Train and adapt to the current market trends to keep up with the industry. Strong understanding of inventory management and being able to choose inventory that has quick and profitable turnaround. Passionate about automobiles with a vast knowledge of vehicle models from nearly all auto brands.
Overview
13
13
years of professional experience
Work History
Sales Manager/Finance Manager
Marin Mazda
02.2023 - 11.2024
- Conduct sales transactions with customers in a professional and courteous manner
- Build and maintain strong relationships with customers by understanding their needs and providing excellent customer service
- Utilize CRM software to track customer interactions and sales progress
- Negotiate sales prices and financing terms with customers
- Collaborate with the dealership's finance and insurance team to ensure a smooth and efficient sales process
- Meet and exceed monthly and yearly sales targets
- Assisted customers in selecting and purchasing vehicles
- Conducted test drives and provided product knowledge to customers
- Followed up with potential customers and provided excellent customer service
- Assisted with dealership events and promotions
Sales Associate/Fleet Sales Manager
Victory Chevrolet Cadillac & Autoworld CDJR
01.2012 - 03.2020
- Cultivate and maintain relationships with key accounts, ensuring high levels of customer satisfaction and repeat business.
- Coordinate with vendors to upfit and customize vehicles to fit the customers needs.
- Negotiate fleet vehicle contracts, pricing, and terms with clients, ensuring favorable outcomes for both customers and the company.
- Analyze market trends and competitors to develop pricing strategies that maximize profitability while remaining competitive.
- Collaborate with the finance department to structure fleet financing solutions tailored to client needs.
- Lead product demonstrations and provide fleet customers with in-depth information about new models, technical features, and aftermarket services.
- Coordinate with logistics and service teams to ensure timely delivery and post-sales support for fleet clients.
Skills
- Sales Management
- Finance Management
- Negotiation
- CRM software
- High-end sales
- Upselling
- Customer Relationship Management
- Relationship Management
- Scheduling and organizational skills
- Business math
- Attention to detail
- Understanding and responding appropriately in sales scenarios
- Performing common sales calculations
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Customer service
- Identifying and resolving common customer issues
- Computer skills
- Computer operations and troubleshooting common problems
- Sales skills
- Influencing and negotiating with customers
Timeline
Sales Manager/Finance Manager
Marin Mazda
02.2023 - 11.2024
Sales Associate/Fleet Sales Manager
Victory Chevrolet Cadillac & Autoworld CDJR
01.2012 - 03.2020
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