Summary
Overview
Work History
Education
Skills
Timeline
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HOLLY SULLIVAN

Portland

Summary

Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience, optimizing store performance and building customer relationships.

Overview

15
15
years of professional experience

Work History

Store Manager

Gus & Ruby Letterpress
04.2021 - 01.2025
  • Led and motivated a dynamic team to achieve performance goals and maintain high morale
  • Managed scheduling, shipment processing, and visual merchandising, ensuring that the store's layout and displays aligned with brand standards
  • Oversaw product inventory and visual consistency, ensuring adherence to company expectations
  • Handled all banking responsibilities, including cash deposits and reconciliations
  • Proficient in Lightspeed and served as the main point of contact between employees and upper management

Store Manager / Senior Sales Associate

The Fish & Bone
04.2017 - 03.2021
  • Drove the store's success by managing team performance, conduct, and morale, ensuring the achievement of sales goals and maintaining high standards of customer service and store appearance
  • Hired, trained, and onboarded new employees, contributing to team development and performance
  • Planned and led monthly team meetings to ensure effective communication and alignment with company goals
  • Managed timely inventory transfers between store locations
  • Supervised inventory receiving processes and ensured accuracy
  • Managed financial tasks, including cash deposits and coordination with the bank on designated days
  • Applied expertise in pet nutrition to assist customers with tailored recommendations for their pets' dietary needs

Guest Services Associate

The Global Center for Health Innovation & Cleveland Convention Center
05.2016 - 10.2016
  • Led detailed tours of the Global Center and Convention Center, engaging guests and providing information to a diverse audience
  • Assisted in managing large-scale national and international events, ensuring seamless coordination and execution
  • Delivered concierge services to facility tenant partners, ensuring satisfaction and prompt response to requests
  • Managed guest inquiries via a multi-line phone system, providing excellent customer service

Front Desk Representative, Swim Instructor & Lifeguard

Goldfish Swim School
01.2014 - 03.2016
  • Delivered exceptional customer service by assisting clients with registration, scheduling, and general inquiries
  • Managed customer service needs through a multi-line phone system and POS system
  • Assisted with troubleshooting and resolving scheduling conflicts to ensure customer satisfaction
  • Performed light housekeeping duties and maintained a clean, organized environment

Sales Lead & Sales Associate

Janie & Jack/Gymboree Corporation
10.2009 - 06.2013
  • Performed opening and closing store duties, including operating and balancing the cash register and POS system
  • Worked in a baby/children's boutique style store; maintained high level of customer service and visual standards expected in such an environment
  • Managed inventory and shipment processing efficiently to ensure stock levels met demand
  • Supervised sales associates and acted as Manager On Duty, ensuring smooth operations in store day-to-day
  • Executed visual merchandising duties as needed and maintained store cleanliness

Education

Associate of Liberal Arts -

Southern Maine Community College
South Portland, Maine

High School Diploma -

Twinsburg High School
Twinsburg, Ohio
05-2007

Skills

  • Store operations
  • Extensive POS system use experience
  • Customer Service management
  • Multitasking and organization
  • Inventory management
  • Store merchandising
  • Shift scheduling
  • Event planning & management

Timeline

Store Manager

Gus & Ruby Letterpress
04.2021 - 01.2025

Store Manager / Senior Sales Associate

The Fish & Bone
04.2017 - 03.2021

Guest Services Associate

The Global Center for Health Innovation & Cleveland Convention Center
05.2016 - 10.2016

Front Desk Representative, Swim Instructor & Lifeguard

Goldfish Swim School
01.2014 - 03.2016

Sales Lead & Sales Associate

Janie & Jack/Gymboree Corporation
10.2009 - 06.2013

Associate of Liberal Arts -

Southern Maine Community College

High School Diploma -

Twinsburg High School

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