Ryan Keleher
Medford,MA
Summary
Proven multitasker and exceptional communicator, I excelled at The Cheesecake Factory by enhancing guest experiences and maintaining financial accuracy. Leveraging strong work ethic and cash handling expertise, I adeptly managed high-volume periods, ensuring swift conflict resolution and fostering customer loyalty. My dedication to professional appearance and service standards consistently contributed to positive dining environments.
Overview
4
4
years of professional experience
Work History
Server
The Cheesecake Factory
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Cashier
Chic-Fil-A
05.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Waltham High School
Waltham, MA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Tableside Etiquette
- Bill computation
- Multitasking Abilities
- Conflict and Complaint Resolution
- Staff Training
- Time management abilities
- Courteous Phone Demeanor
Timeline
Server
The Cheesecake Factory
04.2021 - Current
Cashier
Chic-Fil-A
05.2020 - 04.2021
High School Diploma -
Waltham High School
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