RYAN KELLY
Burlington,CT
Summary
Results-driven healthcare operations professional with 3+ years of progressive experience at Cigna/Evernorth across pharmacy, behavioral health, and new business implementation. Recognized for accuracy, ownership, and ability to manage high-volume, detail-sensitive work. Proven track record of resolving complex issues, improving workflows, and supporting cross-functional teams in fast-paced environments.
Results-driven business consultant prepared for role with strong focus on strategic planning, market analysis, and client relationship management. Adept at collaborating with teams to drive success and adapt to changing needs. Known for effective communication, problem-solving skills, and proactive approach in delivering impactful solutions.
Overview
5
5
years of professional experience
Work History
New Business Consultant
Cigna / Evernorth
01.2026 - Current
- Support end-to-end new business implementation processes for client accounts
- Ensure documentation is accurate and 'in good order' (IGO) before downstream processing
- Coordinate with underwriting, sales, and operations teams to ensure smooth onboarding
- Manage timelines and deliverables in a deadline-driven environment
- Identify and resolve discrepancies in account setup, eligibility, and plan configuration
OneRX Advocate / Pharmacy Support
Cigna
10.2022 - Current
- Assisted members with pharmacy benefits, coverage, and cost-saving solutions
- Handled high call volumes while maintaining strong accuracy across multiple systems
- Supported onboarding and peer assistance during high-demand periods
Behavioral Health Care Coordinator
Cigna / Evernorth
12.2023 - 01.2026
- Managed high-volume caseloads supporting members with behavioral health needs
- Resolved complex claims and care coordination issues across internal teams
- Maintained audit-ready documentation aligned with HIPAA and compliance standards
- Handled sensitive member situations with professionalism and clear communication
Social Media Consultant & Content Developer
Platinum Salon
03.2021 - 01.2023
- Managed social media presence and increased engagement through targeted strategies
- Analyzed trends and optimized content to support business growth
Education
Bachelor of Arts - Communications
Westfield State University
Westfield, MASkills
- New Business Implementation
- Account Setup & Validation (IGO)
- Healthcare Operations
- Claims & Issue Resolution
- Data Accuracy & Documentation
- HIPAA Compliance
- Cross-Functional Collaboration
- Systems Navigation & Microsoft Office
- Adaptability and resilience
- Design thinking
- Data-driven decision making
- Sales strategy development
Timeline
New Business Consultant
Cigna / Evernorth
01.2026 - Current
Behavioral Health Care Coordinator
Cigna / Evernorth
12.2023 - 01.2026
OneRX Advocate / Pharmacy Support
Cigna
10.2022 - Current
Social Media Consultant & Content Developer
Platinum Salon
03.2021 - 01.2023
Bachelor of Arts - Communications
Westfield State University