Ryan Kessler
Savannah,GA
Summary
Driven by a results-focused approach, I excelled at ARG Business Group, enhancing customer satisfaction and driving sales growth through effective staff management and operations oversight. My expertise spans employee relations, workflow coordination, and financial reporting, underpinned by a commitment to excellence in customer experience and team leadership.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
ARG Business Group
Savannah, GA
02.2023 - 09.2024
- Managed and maintained two bars within the business group, Rusty Rudders Taphouse and Frosty Frog.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Assistant Store Manager
Wild Wing Cafe
Pooler, GA
12.2018 - 12.2019
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
FOH Manager
Tubby’s Seafood
Savannah, GA
08.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Lead Server
Wild Wing Cafe
Pooler, GA
04.2017 - 12.2018
Community Team Manager / Direct Support Professional
Acumen Fiscal Agent
AZ
06.2015 - 07.2017
- Responsible for ongoing clarification of staff duties and responsibilities, monitoring each staff's performance, staff evaluation, providing necessary guidance and direction to staff.
Server
Tubby’s Seafood
Savannah, GA
02.2020 - Current
Education
Bachelor of Science - Political Science
Georgia Southern University
Statesboro, GA05.2017
Skills
- Customer experience
- Staff Management
- Operations Management
- Employee Relations
- Business operations knowledge
- Employee Scheduling
- Financial Reporting
- Workflow Coordination
Accomplishments
2022 3rd Place Best Bartender in the South for South Magazine
References
- Kyle Waddell Jr. - +1 (843) 505-0534
- Jade Mills - (478) 230-7198
- Nick Shaver - +1 (423) 368-2195
- Mitzi Proffitt - (912) 682-9921
Timeline
Assistant General Manager
ARG Business Group
02.2023 - 09.2024
FOH Manager
Tubby’s Seafood
08.2020 - Current
Server
Tubby’s Seafood
02.2020 - Current
Assistant Store Manager
Wild Wing Cafe
12.2018 - 12.2019
Lead Server
Wild Wing Cafe
04.2017 - 12.2018
Community Team Manager / Direct Support Professional
Acumen Fiscal Agent
06.2015 - 07.2017
Bachelor of Science - Political Science
Georgia Southern University